Retail Wireless Consultant - Retail Sales Job at T-Mobile in Auburn

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and act as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They build meaningful connections with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to customers while providing a best-in-class customer experience and building loyalty
• Consistently leverage digital tools in interactions and onboarding
• Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
• Maximize time on shift by seeking information between customers and learning about wireless technology innovations
• Partner with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; Retail environment preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to connect and have fun with customers. Balance customer experience and performance goals. (Required)
• Team Building: Willingness to work with peers and store leaders, learn and share best practices, and resolve issues for customers. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $20.00

Annualized Incentive Target: $6,552

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance, and voluntary programs. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more details, visit: www.t-mobilebenefits.com

Growth and Inclusion

Never stop growing. T-Mobile doesn’t have a corporate ladder—it’s a jungle gym of possibilities. We support career growth and value the drive to aim high. By applying, you’re living our values and investing in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.

If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position unrelated to accommodations.