Retail Wireless Consultant - Retail Sales Job at T-Mobile in Brewer

Retail Wireless Consultant - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation, plus opportunities for wealth-building through stock grants, employee stock purchase plan, 401(k), and access to money coaching. This is how we’re UNSTOPPABLE for our employees.

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where technology innovations, customer needs and the Retail experience continually evolve. They focus on meaningful connections with customers, building new and deepening existing relationships, and uncovering customer needs while educating, demonstrating, and recommending device and service solutions. Mobile Experts meet performance targets across sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to customers, while providing a best-in-class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of time on shift by seeking information between customers and learning about wireless innovations
• Partners with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment experience preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate advocate with the ability to connect with customers and balance experience with performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, share best practices, and help resolve issues (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $19.00

Annualized Incentive Target: $6,552

Successful candidate’s incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits and Additional Information

At T-Mobile, our benefits exemplify the spirit of One Team. We provide medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary coverages. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and transit programs. For details, visit www.t-mobilebenefits.com.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If accommodation is needed during application or interview, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Telecommunications

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