Night Auditor Job at Spire Hospitality in BLOOMINGTON

Overview

The Renaissance Minneapolis Bloomington Hotel is seeking a creative and skilled guest-focused Night Auditor to join their team of fun-spirited members. This is a 250+ room hotel with nearly 5,000 square feet of meeting space, conveniently located for both business and leisure travelers. The property is near the Mall of America and offers a full-service modern American restaurant concept, Minnesota-twisted food and beverage, an indoor heated pool, whirlpool, 24-hour fitness center, and a recent remodel with a local Minnesotan theme. SPIRE Hospitality is the management company that delivers best-in-class service and supports employees to grow and excel in hospitality careers.

We offer a comprehensive full-time benefits package including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, disability coverage, paid time off, wellness programs, hotel discounts, and more. The pay range is $22.00 to $22.50 based on experience!

This role includes a $1,000 retention incentive: $250 on the 90th day, $250 at 6 months, and $500 on your first anniversary.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push, or pull 10 lbs
• Primarily standing for the majority of the shift

Qualifications

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role is required
• Full understanding and comfort working on a computer with MS Suite, Outlook, Word, and Excel
• Previous experience with hotel FSPMS systems is a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including those with disabilities and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.