Reuben Cooley, Inc.
Job Title: ServiceNow CMDB Consultant / Expert
Location:
Chelsea, MA (Hybrid/Remote flexibility) Duration:
12 Months (Part-Time, 2-3 days per week) 1-2 Days Onsite
Position Summary
We are seeking an experienced
ServiceNow CMDB Consultant / Expert
to act as a strategic advisor and hands-on SME to advance our Configuration Management Database (CMDB) program. This role will partner with leadership and technical teams to ensure the CMDB is accurate, audit-ready, and tightly aligned with ITIL/ITSM best practices and business goals. The consultant will drive CMDB design, governance, integrations, and long-term maturity while mentoring internal resources for sustainable success.
Key Responsibilities Serve as the
CMDB Subject Matter Expert
, providing guidance and strategy to leadership and technical teams. Lead optimization of
ServiceNow Discovery, Service Mapping, and CMDB structure
to improve accuracy and visibility. Establish and enforce
CMDB governance frameworks, reconciliation processes, and data quality standards
. Develop and maintain a
CMDB maturity roadmap
aligned with organizational objectives. Define and maintain
CI classes, attributes, and relationships
for consistency and scalability. Drive
integrations across ITSM/ITOM processes
(Incident, Change, Problem, Asset) and external systems. Conduct
CMDB health checks, audits, and maturity assessments
, delivering actionable recommendations. Mentor and guide internal teams, uplifting CMDB and Discovery practices. Prepare
process documentation, playbooks, and training materials
to ensure sustainable adoption. Act as a
trusted advisor to stakeholders
, translating CMDB improvements into measurable business outcomes. Qualifications
10+ years
of ITSM/ITOM experience, with
7+ years of hands-on ServiceNow CMDB & Discovery expertise
. Proven success in
designing, implementing, and maturing ServiceNow CMDB
in large enterprises. Strong expertise in
ServiceNow Discovery, Service Mapping, and CSDM (Common Service Data Model)
. In-depth knowledge of
ITIL practices
, especially Configuration Management. Hands-on experience with
CI data modeling, reconciliation, and integrations
across ITSM/ITOM modules. Excellent communication skills, able to engage
executive stakeholders and technical teams
. Preferred Certifications:
ServiceNow CIS-CMDB, ITSM, ITOM, Discovery. Prior
consulting or public sector experience
is a plus. Engagement Details
Duration:
12 months Commitment:
Part-time (1-2 days per week) Location:
Chelsea, MA (Hybrid/Remote flexibility) Start Date:
ASAP
Chelsea, MA (Hybrid/Remote flexibility) Duration:
12 Months (Part-Time, 2-3 days per week) 1-2 Days Onsite
Position Summary
We are seeking an experienced
ServiceNow CMDB Consultant / Expert
to act as a strategic advisor and hands-on SME to advance our Configuration Management Database (CMDB) program. This role will partner with leadership and technical teams to ensure the CMDB is accurate, audit-ready, and tightly aligned with ITIL/ITSM best practices and business goals. The consultant will drive CMDB design, governance, integrations, and long-term maturity while mentoring internal resources for sustainable success.
Key Responsibilities Serve as the
CMDB Subject Matter Expert
, providing guidance and strategy to leadership and technical teams. Lead optimization of
ServiceNow Discovery, Service Mapping, and CMDB structure
to improve accuracy and visibility. Establish and enforce
CMDB governance frameworks, reconciliation processes, and data quality standards
. Develop and maintain a
CMDB maturity roadmap
aligned with organizational objectives. Define and maintain
CI classes, attributes, and relationships
for consistency and scalability. Drive
integrations across ITSM/ITOM processes
(Incident, Change, Problem, Asset) and external systems. Conduct
CMDB health checks, audits, and maturity assessments
, delivering actionable recommendations. Mentor and guide internal teams, uplifting CMDB and Discovery practices. Prepare
process documentation, playbooks, and training materials
to ensure sustainable adoption. Act as a
trusted advisor to stakeholders
, translating CMDB improvements into measurable business outcomes. Qualifications
10+ years
of ITSM/ITOM experience, with
7+ years of hands-on ServiceNow CMDB & Discovery expertise
. Proven success in
designing, implementing, and maturing ServiceNow CMDB
in large enterprises. Strong expertise in
ServiceNow Discovery, Service Mapping, and CSDM (Common Service Data Model)
. In-depth knowledge of
ITIL practices
, especially Configuration Management. Hands-on experience with
CI data modeling, reconciliation, and integrations
across ITSM/ITOM modules. Excellent communication skills, able to engage
executive stakeholders and technical teams
. Preferred Certifications:
ServiceNow CIS-CMDB, ITSM, ITOM, Discovery. Prior
consulting or public sector experience
is a plus. Engagement Details
Duration:
12 months Commitment:
Part-time (1-2 days per week) Location:
Chelsea, MA (Hybrid/Remote flexibility) Start Date:
ASAP