Online Grocery Pick-Up Clerk Job at Kroger in Palestine

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Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders with attention to freshness and quality.
• Initiate and complete the selection process for customers' on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pick up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers' orders at the time of pick‑up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions given in notes; ensure quality and freshness of items.
• Communicate with customers via a portable phone in a professional and timely manner.
• Retrieve each customer's order from staging locations, ensure order accuracy, and load into customers' cars.
• Provide a positive customer service experience that encourages online shopping.
• Process orders through the point of sale (POS) system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and temperature issues to the store e-Commerce supervisor.
• Inspect equipment and notify management of items needing repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards and work cooperatively in a high-paced environment.
• Manage conflict in a reasonable, non-confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

Qualifications

• Minimum Position Qualifications:
  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (counting, addition, subtraction)
  • Excellent oral/written communication skills

Desired Previous Experience

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

About Us

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in bringing diverse teams together with one common purpose: To Feed the Human Spirit. We strive to create amazing experiences for customers, communities, and each other, with food at the heart of it all.

Here, people matter. We provide the ingredients you need to create your own path for success at work and in life. If you’re caring, purpose-driven and eager to learn, your potential is unlimited.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• Healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling and financial tools through our EAP and Goldman Sachs Ayco.
• Associate discounts on purchases.
• Tuition reimbursement up to $21,000 over your career.
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Location: Palestine, TX