Online Grocery Pick-Up Clerk Job at Kroger Mountain View Foods in Southaven

Overview

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper: select and gather products for customers\' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers\' on-line orders.
• Assemble customers\' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pick up.
• Scan and bag orders on the go while following all bagging standards.
• E-Commerce team (Online Grocery Pick-Up associate) communicates substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers\' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions; ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond in a professional and timely manner.
• Retrieve each customer\'s order from staging locations, load into customer cars, and ensure order accuracy.
• Provide a positive customer service experience that encourages repeat on-line shopping.
• Process orders through the POS system; handle substitutions for out-of-stock items per policy.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and temperature issues to the store e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards and work effectively in a high-paced environment.
• Manage conflict in a reasonable, nonconfrontational manner and act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral and written communication skills

Desired Previous Experience

• Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We\'ll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and financial tools/coaching.
• Valuable associate discounts on purchases.
• Up to $21,000 in tuition reimbursement over your career.
• Growth opportunities through training programs and diverse career pathways.

Additional Information

For more information about benefits and eligibility, please visit our Benefits Page.