Orange County NC
Bilingual Medical Office Assistant*
Orange County NC, Wilmington, North Carolina, United States, 28412
Salary :
$39,175.00 - $44,072.00 Annually Location :
Health Department, NC Job Type:
Full Time Job Number:
381-2025-792 Department:
Health Opening Date:
09/25/2025 Closing Date:
Continuous
General Description The Orange County Health Department has an opening for a Bilingual Medical Office Assistant.
The work involves responsibility for assisting individuals and families who are recipients of health services and provide administrative support to the Health Clinic of the Orange County Health Department. Typical work functions include, but are not limited to, scheduling patient appointments, checking patients in and out, preparing patient charts, answering phones, scanning documents and preparing Release of Information requests.
Work is performed under the general supervision of the Patient Accounts Manager with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding needs and requests. Supervision is not a responsibility of this class. Does related work as required.
Our goal is to be a diverse workforce that is representative, at all job levels, of the residents we serve. Each position is a key contributor to the work in the department to address systemic racial inequities and prevent discrimination on the basis of race, age, color, disability, national origin, or sex. This work requires us to confront inequities of the past, reveal inequities of the present and develop effective strategies to move all of us towards an equitable future for all people in Orange County.
Bilingual in English and Spanish required.
* Background Check is required. Full Performance of Knowledge, Skills, Abilities
Click the link below for full job specifications.
Note: the hiring range is on the job posting NOT the job specification.
MINIMUM QUALIFICATIONS Possession of High School Diploma or a General Educational Development (GED) test equivalency
AND
one (1) year of work experience in a medical/dental office and/or providing direct customer service in an office setting.
Must be bilingual in Spanish/English.
SPECIAL REQUIREMENTS Possession of or ability to readily obtain a valid Driver License issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared. Orange County is an Equal Opportunity and Affirmative Action Employer Supplemental Information Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
Participation in the North Carolina State Retirement System;
Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.
Health Insurance (Medical)
Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance
Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance
Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance
Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability
Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans
Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule)
96.2 hours/year
Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes No
03
Are you an Orange County Local Government employee?
Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee
04
Do you have, or are able to obtain a valid North Carolina Driver's License?
Yes No
05
What is the highest level of education you have completed?
GED High School Diploma Associate's Degree Bachelor's Degree Master's Degree
06
How many years of work experience in a medical/dental office and/or customer service experience do you have?
None Less than 1 years 1 or more years
07
Please indicate if you have experience using the following database software. Please choose all that apply.
EMR EPIC CMS NC Tracks Patagonia None of the above
08
Do you have previous experience performing office assistant duties in a public health department?
Yes No
09
What percentage of your current or past job involved providing customer service to the general public?
Less than 10% 10% - 20% 20% - 30% 30% - 50% More than 50%
10
Please indicate your proficiency in Spanish.
I cannot read, write or speak Spanish I am proficient at reading and writing in Spanish I am proficient at speaking Spanish I am fluent in reading, writing and speaking Spanish
Required Question
$39,175.00 - $44,072.00 Annually Location :
Health Department, NC Job Type:
Full Time Job Number:
381-2025-792 Department:
Health Opening Date:
09/25/2025 Closing Date:
Continuous
General Description The Orange County Health Department has an opening for a Bilingual Medical Office Assistant.
The work involves responsibility for assisting individuals and families who are recipients of health services and provide administrative support to the Health Clinic of the Orange County Health Department. Typical work functions include, but are not limited to, scheduling patient appointments, checking patients in and out, preparing patient charts, answering phones, scanning documents and preparing Release of Information requests.
Work is performed under the general supervision of the Patient Accounts Manager with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding needs and requests. Supervision is not a responsibility of this class. Does related work as required.
Our goal is to be a diverse workforce that is representative, at all job levels, of the residents we serve. Each position is a key contributor to the work in the department to address systemic racial inequities and prevent discrimination on the basis of race, age, color, disability, national origin, or sex. This work requires us to confront inequities of the past, reveal inequities of the present and develop effective strategies to move all of us towards an equitable future for all people in Orange County.
Bilingual in English and Spanish required.
* Background Check is required. Full Performance of Knowledge, Skills, Abilities
Click the link below for full job specifications.
Note: the hiring range is on the job posting NOT the job specification.
MINIMUM QUALIFICATIONS Possession of High School Diploma or a General Educational Development (GED) test equivalency
AND
one (1) year of work experience in a medical/dental office and/or providing direct customer service in an office setting.
Must be bilingual in Spanish/English.
SPECIAL REQUIREMENTS Possession of or ability to readily obtain a valid Driver License issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared. Orange County is an Equal Opportunity and Affirmative Action Employer Supplemental Information Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
Participation in the North Carolina State Retirement System;
Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.
Health Insurance (Medical)
Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance
Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance
Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance
Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability
Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans
Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule)
96.2 hours/year
Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes No
03
Are you an Orange County Local Government employee?
Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee
04
Do you have, or are able to obtain a valid North Carolina Driver's License?
Yes No
05
What is the highest level of education you have completed?
GED High School Diploma Associate's Degree Bachelor's Degree Master's Degree
06
How many years of work experience in a medical/dental office and/or customer service experience do you have?
None Less than 1 years 1 or more years
07
Please indicate if you have experience using the following database software. Please choose all that apply.
EMR EPIC CMS NC Tracks Patagonia None of the above
08
Do you have previous experience performing office assistant duties in a public health department?
Yes No
09
What percentage of your current or past job involved providing customer service to the general public?
Less than 10% 10% - 20% 20% - 30% 30% - 50% More than 50%
10
Please indicate your proficiency in Spanish.
I cannot read, write or speak Spanish I am proficient at reading and writing in Spanish I am proficient at speaking Spanish I am fluent in reading, writing and speaking Spanish
Required Question