Retail Associate Job at Ross Stores, Inc. in Aurora

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practices safe behaviors on the sales floor.
• Maintain a safe and secure shopping environment; keep egress clear and report unsafe conditions.
• Treat Customers and Associates with respect and courtesy; greet Customers and recognize fellow Associates.
• Assist Customers; be register-trained, help with merchandise, answer questions, greet with eye contact and a smile, and thank customers at checkout.
• Provide prompt and courteous responses; respond to service calls and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain merchandise and areas; replenish restroom supplies and disinfect high-touch areas.
• Maintain professional appearance and adhere to dress code.
• Daily sizing and recovery to keep the store neat, clean, and organized to standards.
• Expedite newly received merchandise to the sales floor and follow presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper disposal processes with Store Leadership approval.
• Handle cash, checks, charge transactions and refunds with accuracy.
• Demonstrate urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail environments.

Physical Requirements

Ability to use store equipment; stand, walk, and move around the store up to 100% of working time; bend, squat, kneel, climb, reach, and stoop; push, pull and lift more than 25 pounds; use janitorial equipment and ladders.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. Contents are subject to change at management’s discretion. Ross Stores Inc. is an equal employment opportunity employer. The base pay range for this role is $14.81 - $15.31, and various benefits apply depending on employment status and location.

Employment type

• Full-time

Seniority level

• Mid-Senior level