Texas Commission on Fire Protection is hiring: IT Media Support Specialist in Au

Overview

IT Media Support Specialist role at Texas Commission on Fire Protection. Performs moderately complex technical support work related to audiovisual systems, media streaming, and IT helpdesk operations. This role involves maintaining and operating audio/video equipment, streaming meetings across platforms, editing media content, and providing general IT support. Works under general supervision, with latitude for the use of initiative and independent judgment.

Responsibilities

• Operate and maintain audio and video systems for agency meetings and events.
• Stream meetings and presentations on platforms such as Microsoft Teams, Facebook Live, and other agency-approved services.
• Edit and prepare audio and video recordings for upload and archival.
• Monitor agency calendars to ensure timely setup and support for scheduled meetings.
• Provide Tier 1 helpdesk support for hardware, software, and user access issues.
• Assist with basic network troubleshooting and coordination with network administrators.
• Maintain inventory and documentation of AV and IT equipment.
• Collaborate with IT and communications teams to ensure consistent media quality and support.
• Participate in the agency's 24/7 support service commitment and perform related work as assigned.

Minimum Qualifications

• Knowledge of audio/video systems and streaming technologies.
• Familiarity with video editing software (e.g., Adobe Premiere, Camtasia, or similar).
• Basic understanding of helpdesk operations and IT support practices.
• Ability to manage multiple calendars and coordinate meeting logistics.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of Windows operating systems and Microsoft products.

Preferred Qualifications

• Associates or a Bachelors degree in Information Technology, Media Production, or related field.
• Experience with Microsoft Teams, OBS Studio, and other streaming platforms.
• Prior experience in a helpdesk or IT support role.
• Familiarity with network fundamentals and troubleshooting.
• Experience supporting hybrid or remote meetings.
• Knowledge of audio mixers and related hardware.

Benefits

• 100% health insurance covered by the employer for employees through Blue Cross Blue Shield.
• Paid holidays (approximately 21 a year).
• Flexible work schedules during normal business hours and a possible hybrid work model.
• Employer-paid life insurance for employees.
• Optional discounted benefits such as dental, vision, accidental death and dismemberment, dependent coverage, additional life coverage, etc.
• Employee purchase discount program.
• Paid vacation and sick leave.
• Retirement annuity and participation in 401(k)/457 programs.

Application Instructions

For this position, the following materials are required. Please submit them via email to hr@tcfp.texas.gov.*

• Letter of interest (Please mention your IDE of choice.)
• Resume
• Completed State of Texas Job Application

Important Note: Application packets must include all three of the required documents above. Incomplete application packets are not forwarded to the selection committee. The selected candidate must pass a background check. Regular and punctual attendance is required.

The Texas Commission on Fire Protection is an Equal Opportunity Employer. The Texas Commission on Fire Protection does not discriminate on the basis of race, color, age, national origin, sex, religion, or disability. Applicants from underrepresented groups are encouraged to apply. Form DD-214 is required for all applicants declaring veteran status. Your application for employment with this agency may be subject to a criminal background check. Please note: Only applicants scheduled for interviews will be contacted. If you require reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Thank you for considering employment with the Texas Commission on Fire Protection.