Atomic Technology Solutions
Onsite Technical Support Sys Admin For Msp
Atomic Technology Solutions, Anaheim, California, United States, 92808
Overview
We are seeking a skilled Technical Support Onsite Systems Administrator to join our Managed Service Provider (MSP) team. In this client-facing role, you will provide hands-on, onsite technical support to a diverse range of small to medium-sized business (SMB) clients, ensuring their IT infrastructure runs smoothly. You'll act as a trusted advisor, handling routine system maintenance to complex troubleshooting, migrations, and upgrades. This position requires a blend of technical expertise, strong communication skills, and the ability to thrive in dynamic, fast-paced environments. Ideal candidates have 2+ years of MSP experience and a passion for delivering exceptional IT solutions. Expected to visit various client sites as needed, 2-3 times a week. Mentor and assist other onsite techs. Compensation:
$65,000 per year Responsibilities
Provide on-site technical support for client hardware, software, servers, and networks, including installation, configuration, and troubleshooting of Windows-based systems, routers, switches, and firewalls. Perform system migrations (e.g., Office 365, G-Suite, server migrations) and upgrades to minimize downtime and ensure seamless transitions. Conduct proactive maintenance, monitoring, and optimization of client IT environments, including virtualization platforms like VMware and Hyper-V. Serve as an escalation point for Tier II/III support issues, diagnosing complex problems, and implementing solutions in collaboration with remote teams. Document configurations, create end-user guides, and maintain detailed records of client systems for compliance and future reference. Act as a consultant to C-level executives, recommending IT efficiencies, security enhancements, and infrastructure improvements tailored to client needs. Collaborate with internal teams on project deployments, such as cloud integrations with Azure or AWS, and ensure adherence to best practices. Respond to client inquiries via phone, email, or onsite visits, building trust through clear communication and reliable service. Provide mentorship and assistance to other onsite technicians as needed. Qualifications
2+ years of experience in an MSP environment, with a focus on onsite support. Proven hands-on experience with Office 365, Microsoft Azure, networking (TCP/IP, VPNs), and desktop support. Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS preferred). Strong problem-solving skills and ability to work independently on-site. Excellent customer service orientation, with the ability to explain technical concepts to non-technical stakeholders. Valid driver's license and willingness to travel locally. Experience with endpoint management tools (e.g., Microsoft Intune) and security solutions (e.g., firewalls, antivirus). Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or VMware Certified Professional. Knowledge of scripting (PowerShell) for automation and basic cybersecurity practices. Ability to handle diverse client industries, from healthcare to finance, with sensitivity to compliance needs (e.g., HIPAA, STIGs). Experience with telecom circuits and networking equipment.
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We are seeking a skilled Technical Support Onsite Systems Administrator to join our Managed Service Provider (MSP) team. In this client-facing role, you will provide hands-on, onsite technical support to a diverse range of small to medium-sized business (SMB) clients, ensuring their IT infrastructure runs smoothly. You'll act as a trusted advisor, handling routine system maintenance to complex troubleshooting, migrations, and upgrades. This position requires a blend of technical expertise, strong communication skills, and the ability to thrive in dynamic, fast-paced environments. Ideal candidates have 2+ years of MSP experience and a passion for delivering exceptional IT solutions. Expected to visit various client sites as needed, 2-3 times a week. Mentor and assist other onsite techs. Compensation:
$65,000 per year Responsibilities
Provide on-site technical support for client hardware, software, servers, and networks, including installation, configuration, and troubleshooting of Windows-based systems, routers, switches, and firewalls. Perform system migrations (e.g., Office 365, G-Suite, server migrations) and upgrades to minimize downtime and ensure seamless transitions. Conduct proactive maintenance, monitoring, and optimization of client IT environments, including virtualization platforms like VMware and Hyper-V. Serve as an escalation point for Tier II/III support issues, diagnosing complex problems, and implementing solutions in collaboration with remote teams. Document configurations, create end-user guides, and maintain detailed records of client systems for compliance and future reference. Act as a consultant to C-level executives, recommending IT efficiencies, security enhancements, and infrastructure improvements tailored to client needs. Collaborate with internal teams on project deployments, such as cloud integrations with Azure or AWS, and ensure adherence to best practices. Respond to client inquiries via phone, email, or onsite visits, building trust through clear communication and reliable service. Provide mentorship and assistance to other onsite technicians as needed. Qualifications
2+ years of experience in an MSP environment, with a focus on onsite support. Proven hands-on experience with Office 365, Microsoft Azure, networking (TCP/IP, VPNs), and desktop support. Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS preferred). Strong problem-solving skills and ability to work independently on-site. Excellent customer service orientation, with the ability to explain technical concepts to non-technical stakeholders. Valid driver's license and willingness to travel locally. Experience with endpoint management tools (e.g., Microsoft Intune) and security solutions (e.g., firewalls, antivirus). Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or VMware Certified Professional. Knowledge of scripting (PowerShell) for automation and basic cybersecurity practices. Ability to handle diverse client industries, from healthcare to finance, with sensitivity to compliance needs (e.g., HIPAA, STIGs). Experience with telecom circuits and networking equipment.
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