Atomic Technology Solutions
Onsite Technical Support Sys Admin for MSP
Atomic Technology Solutions, Anaheim, California, United States, 92808
Description
We are seeking a skilled Technical Support Onsite Systems Administrator to join our Managed Service Provider (MSP) team. In this client-facing role, you will provide hands-on, onsite technical support to a diverse range of small to medium-sized business (SMB) clients, ensuring their IT infrastructure runs smoothly. You'll act as a trusted advisor, handling everything from routine system maintenance to complex troubleshooting, migrations, and upgrades. This position requires a blend of technical expertise, strong communication skills, and the ability to thrive in dynamic, fast-paced environments. Ideal candidates have 2+ years of MSP experience and a passion for delivering exceptional IT solutions.
Expected to visit various client sites as needed, 2-3 times a week. Mentor and assist other onsite techs.
Applicants must complete the DISC+ assessment and screening questions to be considered for the position.
Responsibilities
• Provide on-site technical support for client hardware, software, servers, and networks, including installation, configuration, and troubleshooting of Windows-based systems, routers, switches, and firewalls. • Perform system migrations (e.g., Office 365, G-Suite, server migrations) and upgrades to minimize downtime and ensure seamless transitions. • Conduct proactive maintenance, monitoring, and optimization of client IT environments, including virtualization platforms like VMware and Hyper-V. • Serve as an escalation point for Tier II/III support issues, diagnosing complex problems, and implementing solutions in collaboration with remote teams. • Document configurations, create end-user guides, and maintain detailed records of client systems for compliance and future reference. • Act as a consultant to C-level executives, recommending IT efficiencies, security enhancements, and infrastructure improvements tailored to client needs. • Collaborate with internal teams on project deployments, such as cloud integrations with Azure or AWS, and ensure adherence to best practices. • Respond to client inquiries via phone, email, or onsite visits, building trust through clear communication and reliable service.
Qualifications
• 2+ years of experience in an MSP environment, with a focus on onsite support. • Proven hands-on experience with Office 365, Microsoft Azure, networking (TCP/IP, VPNs), and desktop support. • Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS preferred). • Strong problem-solving skills and ability to work independently on-site. • Excellent customer service orientation, with the ability to explain technical concepts to non-technical stakeholders. • Valid driver's license and willingness to travel locally. • Experience with endpoint management tools (e.g., Microsoft Intune) and security solutions (e.g., firewalls, antivirus). • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or VMware Certified Professional. • Knowledge of scripting (PowerShell) for automation and basic cybersecurity practices. • Ability to handle diverse client industries, from healthcare to finance, with sensitivity to compliance needs (e.g., HIPAA, STIGs). • Experience with telecom circuits and networking equipment.
We are seeking a skilled Technical Support Onsite Systems Administrator to join our Managed Service Provider (MSP) team. In this client-facing role, you will provide hands-on, onsite technical support to a diverse range of small to medium-sized business (SMB) clients, ensuring their IT infrastructure runs smoothly. You'll act as a trusted advisor, handling everything from routine system maintenance to complex troubleshooting, migrations, and upgrades. This position requires a blend of technical expertise, strong communication skills, and the ability to thrive in dynamic, fast-paced environments. Ideal candidates have 2+ years of MSP experience and a passion for delivering exceptional IT solutions.
Expected to visit various client sites as needed, 2-3 times a week. Mentor and assist other onsite techs.
Applicants must complete the DISC+ assessment and screening questions to be considered for the position.
Responsibilities
• Provide on-site technical support for client hardware, software, servers, and networks, including installation, configuration, and troubleshooting of Windows-based systems, routers, switches, and firewalls. • Perform system migrations (e.g., Office 365, G-Suite, server migrations) and upgrades to minimize downtime and ensure seamless transitions. • Conduct proactive maintenance, monitoring, and optimization of client IT environments, including virtualization platforms like VMware and Hyper-V. • Serve as an escalation point for Tier II/III support issues, diagnosing complex problems, and implementing solutions in collaboration with remote teams. • Document configurations, create end-user guides, and maintain detailed records of client systems for compliance and future reference. • Act as a consultant to C-level executives, recommending IT efficiencies, security enhancements, and infrastructure improvements tailored to client needs. • Collaborate with internal teams on project deployments, such as cloud integrations with Azure or AWS, and ensure adherence to best practices. • Respond to client inquiries via phone, email, or onsite visits, building trust through clear communication and reliable service.
Qualifications
• 2+ years of experience in an MSP environment, with a focus on onsite support. • Proven hands-on experience with Office 365, Microsoft Azure, networking (TCP/IP, VPNs), and desktop support. • Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS preferred). • Strong problem-solving skills and ability to work independently on-site. • Excellent customer service orientation, with the ability to explain technical concepts to non-technical stakeholders. • Valid driver's license and willingness to travel locally. • Experience with endpoint management tools (e.g., Microsoft Intune) and security solutions (e.g., firewalls, antivirus). • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or VMware Certified Professional. • Knowledge of scripting (PowerShell) for automation and basic cybersecurity practices. • Ability to handle diverse client industries, from healthcare to finance, with sensitivity to compliance needs (e.g., HIPAA, STIGs). • Experience with telecom circuits and networking equipment.