Union County, NC
Salary :
$73,477.06 - $110,215.60 Annually Location :
Monroe, NC Job Type:
Full-Time Regular Job Number:
711235 Department:
UC Water - Water & WW Ops Opening Date:
09/12/2025 Closing Date:
10/5/2025 11:00 PM Eastern
General Statement The Utility Services Manager, under limited supervision, performs managerial and technical work for the Union County Water Department. Employee is responsible for the supervision and productivity of assigned crews. Supervision involves overseeing the installation and repair of water/sewer taps, emergency and routine system repairs, water/sewer lines locates, fire hydrant flushing and maintenance, valve exercise and maintenance/repair, cleaning and maintenance of sewer lines, utility right-of-ways maintenance including mowing, and operation of various types of heavy equipment and pumps. Employee will ensure proper and routine preventative maintenance on equipment and assets are completed and ensure all safety policies and procedures are followed. Other duties may require attending training and providing assistance to other areas as needed.
Essential Functions Provides training; evaluates, reviews, and guides employees in routine work activities, including work orders, customer service, and other duties. Supervisory responsibilities include guidance, training, and assigning of routine work to assigned personnel.
Reviews citizen concerns and issues associated with water reliability and quality and wastewater services; coordinates with Billing and Customer Service as necessary to resolve.
Guides and trains personnel, assigns routine and emergency work, maintains time and attendance records, reviews time cards and submits to Superintendents for approval, monitors employee performance to determine compliance with operating and safety standards and conducts assigned employee performance evaluations. Assists Superintendent with hiring and/or interview process.
Ensures employees are trained, equipped, properly evaluated, counseled on performance and maintain certifications.
Recommends and initiates corrective measure for trouble/problem situations that may arise; conducts disciplinary actions as required in accordance with the Personnel Resolution. Implements work activity in accordance with priorities.
Implements work activity in accordance with priorities. Reviews completed work orders for submission and time expended against work assignments; prepares monthly status reports for submission to Superintendent.
Maintains time and attendance records, time expended against job order, and prepares job reports for submission in work order management system. Documents work performed, parts used, job safety assessments, and confined space assessments. Identifies equipment needs for each assigned project; requisition maintenance supplies, materials and equipment.
Generate reports, organize information, and research topics as needed.
Supervises assigned staff on the maintenance of water/sewer lines and appurtenances, lift/booster stations operation and maintenance, CCTV inspections/data collection, right-of-way maintenance, valves/hydrants, water quality, locates, taps, repair of sewer laterals, water services, and/or the repair of water/sewer main breaks.
Utilizes proper safety precautions related to all work performed, participates in safety meetings, and ensures safety training for assigned staff is completed as required. Provides training on required safety procedures in accordance with County and OSHA policies. Ensures proper safety precautions and housekeeping practices are observed and takes the necessary steps when safety guidelines and/or requirements are not followed.
Proficient in the operation of equipment such as dump trucks, excavators, tractors, power tools, and CCTV equipment. Ensures maintenance and repairs of equipment.
Serves as back-up ORC (Operator in Responsible Charge) as required.
Serves as a back-up for the Superintendent in their absence, performing related duties and responsibilities as needed. Assists the Superintendent during annual budget development. Shares daily workload with Superintendent when needed.
May enter and work in Permit Required Confined Space as necessary.
Identify the equipment needs for each assigned crew and project; requisitions maintenance supplies, materials and tools as needed.
Perform work in emergency situations as required.
Reviews and manages contracts, solicits quotes, submits purchase requisitions, and ensures sufficient funding is available. Must work within a fixed budget and manage expenditures.
Performs other related duties as assigned.
Qualifications MINIMUM QUALIFICATIONS
Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), and five (5) years of experience in water/sewer maintenance and operations with a minimum of three (3) years direct supervisory experience; or equivalent combination of education and experience.
Licenses or Certifications:
NC Water Pollution Control Collection Systems Grade III Operator or Water Distribution Operator Grade "A" certification or the ability to obtain within 12 months. Ability to obtain industry standard training and certifications, including, but not limited to, NC DOT approved flagger safety training, Federal OSHA excavation requirements including competent person, confined space, and CPR and First Aid. Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
PREFERRED QUALIFICATIONS
Education and Experience:
Associate's degree in Environmental Science, Business Administration, or Public Administration, and seven (7) years of experience in water/sewer maintenance and operations with a five (5) years direct supervisory experience. Licenses or Certifications:
A Distribution Cross Connection or Grade IV Wastewater Collection NC AWWA-WEA Leadership Academy Level 3, Utility Management Certification, or other Industry Leadership Program Valid Class "A" CDL Driver's License with Tanker endorsement and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy. Supplemental Information PHYSICAL DEMANDS
Must be physically able to operate a variety of machinery and equipment including generators, pumps, laboratory equipment, tractors, weed eaters, mowers, pressure washers, trailers, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are for those for Medium Work. WORK ENVIRONMENT
Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs. Work performed in all types of weather. INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
TRUIST No Overdraft Fees $100 Negative Balance Buffer Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 13 County recognized holidays (includes 3 days for Christmas) per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employees with 16 hours of paid time per calendar year to volunteer at approved Union County community partner agencies. OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions. 01
Do you have a valid driver's license and clean driving record?
Yes No
02
Do you possess a NC Water Pollution Control Collection Systems Grade III Operator or Water Distribution Operator Grade "A" certification?
Yes No
03
Please list all certifications and/or license. 04
Do you have a Class "A" CDL Driver's License with Tanker endorsement?
Yes No
05
Do you have at least 3 years of direct supervisory experience?
Yes No
06
How many years of experience do you have in water/sewer maintenance and operations?
None 1 to 2 years 3 to 4 years 5 or more years
Required Question
$73,477.06 - $110,215.60 Annually Location :
Monroe, NC Job Type:
Full-Time Regular Job Number:
711235 Department:
UC Water - Water & WW Ops Opening Date:
09/12/2025 Closing Date:
10/5/2025 11:00 PM Eastern
General Statement The Utility Services Manager, under limited supervision, performs managerial and technical work for the Union County Water Department. Employee is responsible for the supervision and productivity of assigned crews. Supervision involves overseeing the installation and repair of water/sewer taps, emergency and routine system repairs, water/sewer lines locates, fire hydrant flushing and maintenance, valve exercise and maintenance/repair, cleaning and maintenance of sewer lines, utility right-of-ways maintenance including mowing, and operation of various types of heavy equipment and pumps. Employee will ensure proper and routine preventative maintenance on equipment and assets are completed and ensure all safety policies and procedures are followed. Other duties may require attending training and providing assistance to other areas as needed.
Essential Functions Provides training; evaluates, reviews, and guides employees in routine work activities, including work orders, customer service, and other duties. Supervisory responsibilities include guidance, training, and assigning of routine work to assigned personnel.
Reviews citizen concerns and issues associated with water reliability and quality and wastewater services; coordinates with Billing and Customer Service as necessary to resolve.
Guides and trains personnel, assigns routine and emergency work, maintains time and attendance records, reviews time cards and submits to Superintendents for approval, monitors employee performance to determine compliance with operating and safety standards and conducts assigned employee performance evaluations. Assists Superintendent with hiring and/or interview process.
Ensures employees are trained, equipped, properly evaluated, counseled on performance and maintain certifications.
Recommends and initiates corrective measure for trouble/problem situations that may arise; conducts disciplinary actions as required in accordance with the Personnel Resolution. Implements work activity in accordance with priorities.
Implements work activity in accordance with priorities. Reviews completed work orders for submission and time expended against work assignments; prepares monthly status reports for submission to Superintendent.
Maintains time and attendance records, time expended against job order, and prepares job reports for submission in work order management system. Documents work performed, parts used, job safety assessments, and confined space assessments. Identifies equipment needs for each assigned project; requisition maintenance supplies, materials and equipment.
Generate reports, organize information, and research topics as needed.
Supervises assigned staff on the maintenance of water/sewer lines and appurtenances, lift/booster stations operation and maintenance, CCTV inspections/data collection, right-of-way maintenance, valves/hydrants, water quality, locates, taps, repair of sewer laterals, water services, and/or the repair of water/sewer main breaks.
Utilizes proper safety precautions related to all work performed, participates in safety meetings, and ensures safety training for assigned staff is completed as required. Provides training on required safety procedures in accordance with County and OSHA policies. Ensures proper safety precautions and housekeeping practices are observed and takes the necessary steps when safety guidelines and/or requirements are not followed.
Proficient in the operation of equipment such as dump trucks, excavators, tractors, power tools, and CCTV equipment. Ensures maintenance and repairs of equipment.
Serves as back-up ORC (Operator in Responsible Charge) as required.
Serves as a back-up for the Superintendent in their absence, performing related duties and responsibilities as needed. Assists the Superintendent during annual budget development. Shares daily workload with Superintendent when needed.
May enter and work in Permit Required Confined Space as necessary.
Identify the equipment needs for each assigned crew and project; requisitions maintenance supplies, materials and tools as needed.
Perform work in emergency situations as required.
Reviews and manages contracts, solicits quotes, submits purchase requisitions, and ensures sufficient funding is available. Must work within a fixed budget and manage expenditures.
Performs other related duties as assigned.
Qualifications MINIMUM QUALIFICATIONS
Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), and five (5) years of experience in water/sewer maintenance and operations with a minimum of three (3) years direct supervisory experience; or equivalent combination of education and experience.
Licenses or Certifications:
NC Water Pollution Control Collection Systems Grade III Operator or Water Distribution Operator Grade "A" certification or the ability to obtain within 12 months. Ability to obtain industry standard training and certifications, including, but not limited to, NC DOT approved flagger safety training, Federal OSHA excavation requirements including competent person, confined space, and CPR and First Aid. Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
PREFERRED QUALIFICATIONS
Education and Experience:
Associate's degree in Environmental Science, Business Administration, or Public Administration, and seven (7) years of experience in water/sewer maintenance and operations with a five (5) years direct supervisory experience. Licenses or Certifications:
A Distribution Cross Connection or Grade IV Wastewater Collection NC AWWA-WEA Leadership Academy Level 3, Utility Management Certification, or other Industry Leadership Program Valid Class "A" CDL Driver's License with Tanker endorsement and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy. Supplemental Information PHYSICAL DEMANDS
Must be physically able to operate a variety of machinery and equipment including generators, pumps, laboratory equipment, tractors, weed eaters, mowers, pressure washers, trailers, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are for those for Medium Work. WORK ENVIRONMENT
Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs. Work performed in all types of weather. INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
TRUIST No Overdraft Fees $100 Negative Balance Buffer Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 13 County recognized holidays (includes 3 days for Christmas) per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employees with 16 hours of paid time per calendar year to volunteer at approved Union County community partner agencies. OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions. 01
Do you have a valid driver's license and clean driving record?
Yes No
02
Do you possess a NC Water Pollution Control Collection Systems Grade III Operator or Water Distribution Operator Grade "A" certification?
Yes No
03
Please list all certifications and/or license. 04
Do you have a Class "A" CDL Driver's License with Tanker endorsement?
Yes No
05
Do you have at least 3 years of direct supervisory experience?
Yes No
06
How many years of experience do you have in water/sewer maintenance and operations?
None 1 to 2 years 3 to 4 years 5 or more years
Required Question