Bowman Williams
Information Technology Support Specialist
Bowman Williams, Los Angeles, California, United States, 90079
Are you a hands-on problem solver who thrives on variety, technology, and helping clients? A growing
MSP in the San Fernando Valley
is looking for a
Triage Technician
to provide remote and occasional on-site support while working across diverse systems, networks, and cloud environments. Overview
Position: Triage Technician (Remote with on-site visits as needed) Service-focused role within an MSP environment serving clients across multiple platforms. What Youll Do Provide remote support using RMM and ticketing systems Troubleshoot desktops (Windows & Mac), servers, Microsoft 365, VPNs, printers, and networks Visit client sites for escalated issues, hardware installs, and network troubleshooting Document solutions, maintain system records, and collaborate with Tier 1/3 teams Assist with onboarding/offboarding and account changes
What You Bring
2+ years MSP help desk/support experience Knowledge of Windows 10/11, MacOS, Active Directory, DNS/DHCP, Microsoft 365 Familiarity with ticketing systems (ConnectWise, Autotask) and RMM tools (Kaseya, NinjaOne, N-able) Strong troubleshooting and communication skills Valid drivers license and ability to visit client sites
Bonus Skills
CompTIA A+, Network+, Microsoft certifications Experience with firewalls (FortiNet, SonicWall, Meraki, Ubiquiti) Virtualization (VMware, Hyper-V), backups, or Intune/MDM experience
Benefits
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
MSP in the San Fernando Valley
is looking for a
Triage Technician
to provide remote and occasional on-site support while working across diverse systems, networks, and cloud environments. Overview
Position: Triage Technician (Remote with on-site visits as needed) Service-focused role within an MSP environment serving clients across multiple platforms. What Youll Do Provide remote support using RMM and ticketing systems Troubleshoot desktops (Windows & Mac), servers, Microsoft 365, VPNs, printers, and networks Visit client sites for escalated issues, hardware installs, and network troubleshooting Document solutions, maintain system records, and collaborate with Tier 1/3 teams Assist with onboarding/offboarding and account changes
What You Bring
2+ years MSP help desk/support experience Knowledge of Windows 10/11, MacOS, Active Directory, DNS/DHCP, Microsoft 365 Familiarity with ticketing systems (ConnectWise, Autotask) and RMM tools (Kaseya, NinjaOne, N-able) Strong troubleshooting and communication skills Valid drivers license and ability to visit client sites
Bonus Skills
CompTIA A+, Network+, Microsoft certifications Experience with firewalls (FortiNet, SonicWall, Meraki, Ubiquiti) Virtualization (VMware, Hyper-V), backups, or Intune/MDM experience
Benefits
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr