Network Voice Engineer

We are seeking a skilled

Network Voice Engineer

with proven expertise in

Cisco Unified Communications Manager (CUCM)

to join our growing team in

Charlotte, NC . The ideal candidate will design, implement, and support enterprise voice and collaboration solutions, ensuring seamless communication across the organization. Key Responsibilities

Install, configure, and maintain

Cisco Unified Communications Manager (CUCM) , Unity Connection, and related collaboration technologies.

Manage and optimize voice gateways, SIP trunks, and dial plans.

Troubleshoot complex

VoIP, call routing, and voice network issues

to ensure high system availability.

Provide operational support for

VoIP infrastructure

including CUCM clusters, voice gateways, and IP phones.

Collaborate with network, security, and infrastructure teams on cross-functional projects.

Assist in migrations, upgrades, and expansions of Cisco voice infrastructure.

Create and maintain technical documentation, diagrams, and runbooks.

Monitor system performance and implement proactive solutions for optimization.

Required Qualifications

5 years of experience as a

Voice / UC / Network Engineer .

Hands-on experience with

CUCM (Enterprise or Cloud) , Cisco Unity Connection, and Cisco IP Telephony.

Strong knowledge of

VoIP protocols

(SIP, SCCP, RTP, QoS, SRST).

Experience with

voice gateway configuration

(MGoogle Cloud Platform, H.323, SIP).

Strong troubleshooting and analytical skills in enterprise environments.

Familiarity with

LAN/WAN networking, routing & switching, wireless, and firewalls .

Knowledge of

Webex, Jabber, and collaboration endpoints

is a plus.

#J-18808-Ljbffr