Skywalk Group
Ready to engineer the voice of tomorrow?
Pointcore Network Services , a division of
FG
is hiring a
Voice Engineer
(Service Delivery team) to join its team in Peoria, IL.
As the
Voice Engineer , you will be responsible for supporting the installation, configuration, and maintenance of voice communication systems and contact center platforms. This role emphasizes reliable agent operations, system reporting, and workflow enablement, and involves troubleshooting voice networks and phone systems, user account management, performance monitoring, system audits, and ensuring compliance with security and regulatory standards.
With a culture rooted in collaboration, innovation, and meaningful partnerships with both clients and team members,
Pointcore Network Services
offers a hybrid work environment that fosters professional growth while supporting personal and family needs-creating a place where employees can thrive both personally and professionally.
Benefits: • Paid vacation and sick time • 12 paid holidays per year • Medical (Wellmark BCBS), dental (Delta Dental), and vision (VSP) insurance • Flexible Spending and Health Savings Account • Disability and life insurance • 401(k) with matching contributions (fully vested) • Employee Assistance Program • Eligibility for annual discretionary bonus • Cell phone stipend
The pay range for this role shown addresses differences in candidates experience, skill set, and level of responsibility. The estimated pay range for this role is $79,000 to $100,000 per year.
Job Duties: •
Voice Systems Administration:
Install, configure, and maintain voice communication systems and contact center applications (IP phones, gateways, SIP trunks, routers, Cisco Finesse, Calabrio, WebEx/Jabber). •
Troubleshooting & Support:
Provide first-line and advanced troubleshooting for voice/contact center issues, including dial plans, call routing, user provisioning, and agent readiness. Leverage Oracle SBC, Cisco Script Editor, and Unimax tools for system optimization. •
Performance Monitoring & Maintenance:
Monitor and analyze voice network/application performance, apply patches and upgrades, and follow established change management processes. •
Collaboration & Compliance:
Work closely with infrastructure, security, and application teams to integrate systems, maintain compliance, and support cross-functional initiatives. •
Documentation & Knowledge Sharing:
Maintain runbooks, refine workflows, support CUIC reporting, contribute to knowledge bases, and participate in training and on-call rotations.
Requirements: • Education in a technical field with 5+ years of experience OR equivalent combination of education and experience • Hands-on experience with Cisco voice/contact center platforms (CUCM, CUBE/VG, UCCX/UCCE, CCMP, Finesse, CUIC) • Strong knowledge of PBX/VoIP administration, telephone protocols (SIP, RTP, H.323), voice hardware (IP phones, gateways, routers), network fundamentals (VLANs, QoS, DHCP, DNS, NAT), and call flow analysis • Valid driver's license
Join
Pointcore Network Services
and be part of a healthcare-focused team that values collaboration, mission-driven service, and operational resilience. Apply now!
We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.
Pointcore Network Services , a division of
FG
is hiring a
Voice Engineer
(Service Delivery team) to join its team in Peoria, IL.
As the
Voice Engineer , you will be responsible for supporting the installation, configuration, and maintenance of voice communication systems and contact center platforms. This role emphasizes reliable agent operations, system reporting, and workflow enablement, and involves troubleshooting voice networks and phone systems, user account management, performance monitoring, system audits, and ensuring compliance with security and regulatory standards.
With a culture rooted in collaboration, innovation, and meaningful partnerships with both clients and team members,
Pointcore Network Services
offers a hybrid work environment that fosters professional growth while supporting personal and family needs-creating a place where employees can thrive both personally and professionally.
Benefits: • Paid vacation and sick time • 12 paid holidays per year • Medical (Wellmark BCBS), dental (Delta Dental), and vision (VSP) insurance • Flexible Spending and Health Savings Account • Disability and life insurance • 401(k) with matching contributions (fully vested) • Employee Assistance Program • Eligibility for annual discretionary bonus • Cell phone stipend
The pay range for this role shown addresses differences in candidates experience, skill set, and level of responsibility. The estimated pay range for this role is $79,000 to $100,000 per year.
Job Duties: •
Voice Systems Administration:
Install, configure, and maintain voice communication systems and contact center applications (IP phones, gateways, SIP trunks, routers, Cisco Finesse, Calabrio, WebEx/Jabber). •
Troubleshooting & Support:
Provide first-line and advanced troubleshooting for voice/contact center issues, including dial plans, call routing, user provisioning, and agent readiness. Leverage Oracle SBC, Cisco Script Editor, and Unimax tools for system optimization. •
Performance Monitoring & Maintenance:
Monitor and analyze voice network/application performance, apply patches and upgrades, and follow established change management processes. •
Collaboration & Compliance:
Work closely with infrastructure, security, and application teams to integrate systems, maintain compliance, and support cross-functional initiatives. •
Documentation & Knowledge Sharing:
Maintain runbooks, refine workflows, support CUIC reporting, contribute to knowledge bases, and participate in training and on-call rotations.
Requirements: • Education in a technical field with 5+ years of experience OR equivalent combination of education and experience • Hands-on experience with Cisco voice/contact center platforms (CUCM, CUBE/VG, UCCX/UCCE, CCMP, Finesse, CUIC) • Strong knowledge of PBX/VoIP administration, telephone protocols (SIP, RTP, H.323), voice hardware (IP phones, gateways, routers), network fundamentals (VLANs, QoS, DHCP, DNS, NAT), and call flow analysis • Valid driver's license
Join
Pointcore Network Services
and be part of a healthcare-focused team that values collaboration, mission-driven service, and operational resilience. Apply now!
We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.