Service Global
As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
Responding to client support requests.
Troubleshooting hardware and software issues on laptops, desktops, workstations, etc. and maintaining optimum performance.
Address customer requests for installation, configuration, testing, and maintenance of hardware and software components.
Support root cause analysis of equipment problems and provide effective diagnosis.
Respond to customer requests via phone and e-mail in a timely and accurate manner.
Installing and upgrading operating systems and computer software. Visiting the client's desk when needed.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Support the users with how-to issues.
Audio-video smart hand support.
Completing job reports and ordering supplies using client-provided tools.
Mandatory Skills
Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains
Mandatory Skills
Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains