Skywalk Group
Ready to engineer the voice of tomorrow?
Pointcore Network Services , a division of FG is hiring a
Field Engineer
to join its team in Peoria, IL.
As a
Field Engineer , you will be responsible for maintaining, troubleshooting, and optimizing voice communication systems-including PBX, VoIP platforms, and related contact center and telephony solutions-with network support as a secondary focus.
With a culture rooted in collaboration, innovation, and meaningful partnerships with both clients and team members,
Pointcore Network Services
offers a flexible work environment that fosters professional growth while supporting personal and family needs-creating a place where employees can thrive both personally and professionally.
Benefits: • Paid vacation and sick time • 12 paid holidays per year • Medical (Wellmark BCBS), dental (Delta Dental), and vision (VSP) insurance • Flexible Spending and Health Savings Account • Disability and life insurance • 401(k) with matching contributions (fully vested) • Employee Assistance Program • Eligibility for annual discretionary bonus • Cell phone stipend
The pay range for this role shown addresses differences in candidates experience, skill set, and level of responsibility. The estimated pay range for this role is $55,000 to $75,000 per year.
Job Duties: • Install, configure, and maintain voice communication systems and equipment (IP phones, gateways, routers, contact center apps) • Assist with setup and first-line troubleshooting of Voice Gateways, including SIP trunk and MGCP implementations • Leverage Oracle SBC for end-to-end SIP communication troubleshooting • Support dial plan changes, call routing checks • Provide operational support for contact center platforms and agent readiness (account creation, team setup, access alignment)
Requirements: • HS Diploma/GED required; Associates degree in related field preferred • 3+ years of VoIP experience required • 2+ years of IT field experience required • Valid driver's license
Join Pointcore Network Services and be part of a healthcare-focused team that values collaboration, mission-driven service, and operational resilience. Apply now!
We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.
Pointcore Network Services , a division of FG is hiring a
Field Engineer
to join its team in Peoria, IL.
As a
Field Engineer , you will be responsible for maintaining, troubleshooting, and optimizing voice communication systems-including PBX, VoIP platforms, and related contact center and telephony solutions-with network support as a secondary focus.
With a culture rooted in collaboration, innovation, and meaningful partnerships with both clients and team members,
Pointcore Network Services
offers a flexible work environment that fosters professional growth while supporting personal and family needs-creating a place where employees can thrive both personally and professionally.
Benefits: • Paid vacation and sick time • 12 paid holidays per year • Medical (Wellmark BCBS), dental (Delta Dental), and vision (VSP) insurance • Flexible Spending and Health Savings Account • Disability and life insurance • 401(k) with matching contributions (fully vested) • Employee Assistance Program • Eligibility for annual discretionary bonus • Cell phone stipend
The pay range for this role shown addresses differences in candidates experience, skill set, and level of responsibility. The estimated pay range for this role is $55,000 to $75,000 per year.
Job Duties: • Install, configure, and maintain voice communication systems and equipment (IP phones, gateways, routers, contact center apps) • Assist with setup and first-line troubleshooting of Voice Gateways, including SIP trunk and MGCP implementations • Leverage Oracle SBC for end-to-end SIP communication troubleshooting • Support dial plan changes, call routing checks • Provide operational support for contact center platforms and agent readiness (account creation, team setup, access alignment)
Requirements: • HS Diploma/GED required; Associates degree in related field preferred • 3+ years of VoIP experience required • 2+ years of IT field experience required • Valid driver's license
Join Pointcore Network Services and be part of a healthcare-focused team that values collaboration, mission-driven service, and operational resilience. Apply now!
We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.