JR IT Help Desk Specialist

ESSENTIAL DUTIES: Be the point of contact for tickets, phone calls, and email regarding IT issues and support Provide level 1 technical support to handle Help/Service desk tickets Setup new hire equipment including computer, desk/mobile phone (iOS, Android), and peripheral equipment Create Windows logon accounts and configure network access rights as part of the on-boarding process Coordinate the repair and maintenance of office printers and computing equipment with outside vendors Maintain configurations of user computer systems according to established standards Publish support/training documentation to assist users with requests for information and training Support audio and video equipment in conference rooms Maintain and monitor assets database to ensure accurate hardware/software inventory records Participate in projects as appropriate Achieve annual goals and objectives developed in cooperation with IT Management Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices Other duties may be added and/or assigned as needed Limited travel required EDUCATION AND/OR EXPERIENCE REQUIRED:

2 years of relevant technical experience and 2 years+ experience working in a Windows environment Bachelor's Degree in Information Systems, Business, Communications, or related field preferred Microsoft Certified Solutions Associate, Windows 10 (MCSA) is a plus Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation) Basic User & Security Group Active Directory administration File server folder knowledge such as mapped and UNC Drives System Center Configuration Manager (SCCM) experience for PC image deployment is plus Solid problem-solving skills with ability to troubleshoot Windows operating systems and Microsoft Office applications issues Ability to communicate technical information, both verbal and written, to a wide range of end-users Strong oral and written communication skills Ability to deal with customers in a friendly, professional manner

1st Shift, Monday-Friday, 7am-4pm