The Chickasaw Nation
We are currently looking for a Full Time HR Customer Relations Specialist to join our Customer and Employee Relations team located at the Carl Albert Service Center working .
Summary:
This position is responsible for providing an excellent customer service experience both over the phone and in person for employees, applicants, Chickasaw citizens, and other visitors of the Human Resources offices in the Carl Albert Service Center. This position will provide administrative support to the human resources department.
Responsibilities: * Refers visitors to appropriate staff as necessary * Cleans assigned area - Cleans and sweeps floors - Cleans and sanitizes bathrooms - May empty ash trays - Disposes of trash - May clean exterior areas such as parking lots and sidewalks - Aligns seats close to machines in gaming areas * Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served * Inputs all transactional data into the human resources information system while ensuring data integrity * Assists employees with Employment Center questions as needed * Acts as liaison between internal and/or external individuals and/or groups * Print badges, and taking photos of current employees * Assist when needed in preparing correspondence, including employment verifications/reference checks * Performs general clerical/administrative support to include but not limited to photocopying, faxing documents, filing, receive, distribution of departmental and company e-mails, prepare and distribute mail, composition and preparation of routine correspondence, drafts narratives, financial, and statistical reports and presentations using computer software applications based on the needs of the department and/or facility * Prepares individual and group correspondence * Assists with various research projects and/or special projects * Greets persons entering the building and directs individuals to correct destination * Serves as point of contact in assigned area * Operate Cisco Finesse web-based software to maintain accurate call reporting * Performs all other duties as assigned * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Maintains strict confidentiality in all matters * Ability to handle difficult customers and situations * Ability to work independently * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Establishes professional working relationships as appropriate * Works well within a team * Must work under hard deadlines * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Writes effective communications with team, departments, guests and management
Skills: Essential: * Basic Computer skills * Must be familiar with the Microsoft Office Suite of products * Excellent Phone Skills
Experience: Essential: * 2 years directly related experience
Education: Essential: * High School, GED or Equivalent
Credentials: Essential: * Standard Driver's License * Administrative Assistant Certification * HIPAA Certification * Pass general background check * Gaming license or permit as required by assigned position
Working Conditions: Essential: * Frequently bend, kneel, stoop, push, reach * Sitting up to 50% of shift * Frequently lift and or carry up to 25 lbs * Works in an office setting * Travels up to 25% * Pass pre-employment drug test
Summary:
This position is responsible for providing an excellent customer service experience both over the phone and in person for employees, applicants, Chickasaw citizens, and other visitors of the Human Resources offices in the Carl Albert Service Center. This position will provide administrative support to the human resources department.
Responsibilities: * Refers visitors to appropriate staff as necessary * Cleans assigned area - Cleans and sweeps floors - Cleans and sanitizes bathrooms - May empty ash trays - Disposes of trash - May clean exterior areas such as parking lots and sidewalks - Aligns seats close to machines in gaming areas * Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served * Inputs all transactional data into the human resources information system while ensuring data integrity * Assists employees with Employment Center questions as needed * Acts as liaison between internal and/or external individuals and/or groups * Print badges, and taking photos of current employees * Assist when needed in preparing correspondence, including employment verifications/reference checks * Performs general clerical/administrative support to include but not limited to photocopying, faxing documents, filing, receive, distribution of departmental and company e-mails, prepare and distribute mail, composition and preparation of routine correspondence, drafts narratives, financial, and statistical reports and presentations using computer software applications based on the needs of the department and/or facility * Prepares individual and group correspondence * Assists with various research projects and/or special projects * Greets persons entering the building and directs individuals to correct destination * Serves as point of contact in assigned area * Operate Cisco Finesse web-based software to maintain accurate call reporting * Performs all other duties as assigned * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Maintains strict confidentiality in all matters * Ability to handle difficult customers and situations * Ability to work independently * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Establishes professional working relationships as appropriate * Works well within a team * Must work under hard deadlines * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Writes effective communications with team, departments, guests and management
Skills: Essential: * Basic Computer skills * Must be familiar with the Microsoft Office Suite of products * Excellent Phone Skills
Experience: Essential: * 2 years directly related experience
Education: Essential: * High School, GED or Equivalent
Credentials: Essential: * Standard Driver's License * Administrative Assistant Certification * HIPAA Certification * Pass general background check * Gaming license or permit as required by assigned position
Working Conditions: Essential: * Frequently bend, kneel, stoop, push, reach * Sitting up to 50% of shift * Frequently lift and or carry up to 25 lbs * Works in an office setting * Travels up to 25% * Pass pre-employment drug test