ZipRecruiter
Event Operations Manager | Creative Hospitality Venue | NYC
ZipRecruiter, New York, New York, us, 10261
Job DescriptionJob Description
Events-Floor Manager
Location:
New York City
Type:
Full-Time, Salaried
Reports To:
Assistant General Manager
Department:
Front of House
Position Overview
A leading competitive socializing venue in Manhattan is seeking an
Events-Floor Manager
to oversee the flawless execution of private events, buyouts, and on-site activations. This role serves as the critical link between the sales team and on-the-ground operationsensuring every event is delivered with precision, warmth, and elevated service.
This is a guest-facing, hands-on leadership role ideal for a highly organized and energetic hospitality professional who thrives in fast-paced environments. The Events-Floor Manager is responsible for guiding teams across front-of-house, bar, culinary, and vendor operations while ensuring that every element of the event aligns with client expectations and service standards.
Key Responsibilities
Pre-Event Preparation
Review all BEOs and event documentation provided by the sales team
Collaborate with Event Captains to create operational plans and pull lists for the week
Manage event inventory and source any additional equipment or supplies
Lead pre-shift briefings for FOH staff, outlining timing, service flow, and guest-specific needs
Develop floor plans, duty delegations, and run-of-show documents for larger-scale events
Confirm setup, vendor arrivals, menu specifics, and all client requests before event start time
Serve as the final checkpoint for setup and readiness before doors open
Live Event Execution
Act as point of contact for both clients and internal teams during events
Enforce venue policies and ensure vendors are credentialed and compliant
Lead service teams to ensure seamless pacing, timing, and communication
Coordinate between departments to maintain flow of food, beverage, and service
Proactively adapt to guest needs, dietary restrictions, timeline changes, and VIP requests
Troubleshoot in real-time and communicate key updates to the sales team as needed
Post-Event Closeout
Oversee breakdown of event setups and return to standard floor layout
Ensure accurate reconciliation of event charges in POS system
Submit event recaps, service notes, and shift documentation
Provide feedback to the Sales team for future event planning and improvements
Track event-related labor, expenses, and special requests for forecasting purposes
Leadership & Team Development
Lead, train, and supervise event captains and FOH event staff
Represent the Events department within the broader operations leadership team
Uphold brand standards for hospitality, professionalism, and service execution
Attend weekly BEO meetings and collaborate with department heads on operational strategy
Continuously identify areas for improvement in event logistics and team deployment
Qualifications
2+ years of experience in floor or event management within a high-volume hospitality setting
Proven track record managing complex events (e.g. full buyouts, VIP activations)
Deep knowledge of FOH operations, pacing, and premium guest service delivery
Strong verbal and written communication skills
Proficiency in Microsoft Office, POS systems (e.g. Toast), and event documentation
Exceptional attention to detail, time management, and multitasking abilities
Confident leader with calm, guest-focused problem-solving skills
Comfortable managing cross-functional teams in real-time under high expectations
Flexible availability including nights, weekends, and holidays
Associate or bachelors degree
Physical Requirements
Ability to stand, walk, and move throughout a large venue for extended periods
Capable of lifting up to 25 pounds and climbing stairs frequently
Regular, punctual attendance is required in compliance with ADA and FMLA standards
Ability to work in a physically dynamic, fast-paced environment
Events-Floor Manager
Location:
New York City
Type:
Full-Time, Salaried
Reports To:
Assistant General Manager
Department:
Front of House
Position Overview
A leading competitive socializing venue in Manhattan is seeking an
Events-Floor Manager
to oversee the flawless execution of private events, buyouts, and on-site activations. This role serves as the critical link between the sales team and on-the-ground operationsensuring every event is delivered with precision, warmth, and elevated service.
This is a guest-facing, hands-on leadership role ideal for a highly organized and energetic hospitality professional who thrives in fast-paced environments. The Events-Floor Manager is responsible for guiding teams across front-of-house, bar, culinary, and vendor operations while ensuring that every element of the event aligns with client expectations and service standards.
Key Responsibilities
Pre-Event Preparation
Review all BEOs and event documentation provided by the sales team
Collaborate with Event Captains to create operational plans and pull lists for the week
Manage event inventory and source any additional equipment or supplies
Lead pre-shift briefings for FOH staff, outlining timing, service flow, and guest-specific needs
Develop floor plans, duty delegations, and run-of-show documents for larger-scale events
Confirm setup, vendor arrivals, menu specifics, and all client requests before event start time
Serve as the final checkpoint for setup and readiness before doors open
Live Event Execution
Act as point of contact for both clients and internal teams during events
Enforce venue policies and ensure vendors are credentialed and compliant
Lead service teams to ensure seamless pacing, timing, and communication
Coordinate between departments to maintain flow of food, beverage, and service
Proactively adapt to guest needs, dietary restrictions, timeline changes, and VIP requests
Troubleshoot in real-time and communicate key updates to the sales team as needed
Post-Event Closeout
Oversee breakdown of event setups and return to standard floor layout
Ensure accurate reconciliation of event charges in POS system
Submit event recaps, service notes, and shift documentation
Provide feedback to the Sales team for future event planning and improvements
Track event-related labor, expenses, and special requests for forecasting purposes
Leadership & Team Development
Lead, train, and supervise event captains and FOH event staff
Represent the Events department within the broader operations leadership team
Uphold brand standards for hospitality, professionalism, and service execution
Attend weekly BEO meetings and collaborate with department heads on operational strategy
Continuously identify areas for improvement in event logistics and team deployment
Qualifications
2+ years of experience in floor or event management within a high-volume hospitality setting
Proven track record managing complex events (e.g. full buyouts, VIP activations)
Deep knowledge of FOH operations, pacing, and premium guest service delivery
Strong verbal and written communication skills
Proficiency in Microsoft Office, POS systems (e.g. Toast), and event documentation
Exceptional attention to detail, time management, and multitasking abilities
Confident leader with calm, guest-focused problem-solving skills
Comfortable managing cross-functional teams in real-time under high expectations
Flexible availability including nights, weekends, and holidays
Associate or bachelors degree
Physical Requirements
Ability to stand, walk, and move throughout a large venue for extended periods
Capable of lifting up to 25 pounds and climbing stairs frequently
Regular, punctual attendance is required in compliance with ADA and FMLA standards
Ability to work in a physically dynamic, fast-paced environment