Logo
Dechen Consulting

IT Operations Support Specialist

Dechen Consulting, Dearborn, Michigan, United States, 48120

Save Job

About Dechen Consulting Group (DCG)

Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.

Opportunity Overview

We are currently seeking a candidate for a W2 contract opportunity in Dearborn, MI. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This is a W2 position, not C2C. THIRD PARTIES NEED NOT APPLY. This role offers excellent prospects for career progression!

Position Description

Dearborn Engine manufactures various engines to support multiple vehicles across Our Client. Detroit Chassis manufactures fleet striped down chassis for fleet sale vehicles. Client's Rouge Construction Site Services and Gate 4 Medical are sites that support the complex for all plants within it. The complexities of the job require the ability to travel between locations. This position provides an excellent opportunity to apply IT skills to manufacturing and acquire manufacturing experience from Assembly and Powertrain plants. As part of your job responsibilities, you will interface and support IT infrastructure and applications that are used to make new and exciting vehicles, engines, and components. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing, and the manufacturing execution systems within multiple facilities. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis, and problem resolution for the applications and infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Client's productivity goals.

Skills Required IT Operations, Systems Management, Network Administration Operating Systems, Network Protocols & Standards, Technologies Operations Support Systems, Microsoft Windows, Microsoft SharePoint Desktop Applications, Microsoft Office, Technical Troubleshooting System Administration, IT Support, Technical Customer Support Support/Services, Microsoft Outlook, Technical Support, Microsoft Excel Responsibilities

Support a multi-shift operation in a manufacturing plant. Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary. Focus on the integration / long term maintenance of applications and hardware. Ensure accountability for managing assignments and workload assigned. Develop, maintain, and share accurate support documentation. Support of local network equipment in a Cisco-based environment. Support of local servers across both physical and virtual environments in a Windows and Linux-based ecosystem. Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android-based equipment. Coordination and management of repairing, receiving, staging, setup, configuration, transportation, installation, deployment, support, patching, maintenance, monitoring, moves, inventory, and decommissioning of plant IT infrastructure components and associated software. Experience Required

A strong desire to learn manufacturing operations and business practices from an IT perspective is required. Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure, and interest in processes that support manufacturing is core. A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space. A willingness to learn, adapt, and embrace new technologies is key. Experience Preferred

Experience with Server administration; Windows (2016) and/or Linux Familiar with Cisco routers and switches to include basic staging, troubleshooting, and cable installation. Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation. Knowledge of Windows server and Windows Active Directory/ADFS Experience with VM servers (vSphere). Experience with Android and iOS, iPhones, iPads. Experience with Office365. Experience with SharePoint. Experience with Office automation, Windows, PCs & Printers Experience with handheld scanners and imagers. Any plant floor automation experience is highly desired (Control systems, PLCs, etc.), but not required. PowerShell scripting is desired, but not required.

Education Required

High School Diploma / GED

Additional Information

We are a people-focused company with a deep emphasis on family values and look forward to working with you.