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Kyyba

IT Operations Support Specialist

Kyyba, Dearborn, Michigan, United States, 48120

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Job Title:

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IT Operations Support Specialist

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About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description Dearborn Engine manufactures the 5.2L, 5.0L, 2.3L and 2.0L liter engines to support multiple vehicles across Client. Detroit Chassis manufactures the fleet striped down chassis for fleet sale vehicles. *** Rouge Construction Site Services and Gate 4 Medical are sites that support the complex for all plants within it. The complexities of the job require the ability to travel between locations. This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience from Assembly and Powertrain plants. As part of your job responsibilities, you will interface and support IT infrastructure and applications that are used to make new and exciting vehicles, engines, and components. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within multiple facilities. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Client's productivity goals.

Skills Required: IT Operations, Systems Management, Network Administration, Operating Systems, Network Protocols & Standards, Technologies, Operations Support Systems, Microsoft Windows, Microsoft Sharepoint, Desktop Applications, Microsoft Office, Technical Troubleshoot, System Administration, IT Support, Technical Customer Support, Support/Services, Microsoft Outlook, Technical Support, Microsoft Excel

Experience Required: Job Requirements: • A strong desire to learn manufacturing operations and business practices from an IT perspective is required. • Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core. • A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space. • A willingness to learn, adapt and embrace new technologies is key.

Experience Preferred: The successful candidate will have or be willing to quickly learn the following items: • Experience with Server administration; Windows (2016+) and/or Linux • Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation. • Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation. • Knowledge of Windows server and Windows Active Directory/ADFS • Experience with VM servers (vSphere). • Experience with Android and iOS, iPhones, iPads. • Experience with Office365. • Experience with SharePoint. • Experience with Office automation, Windows, PC's & Printers • Experience with handheld scanners and imagers. • Any plant floor automation experience is highly desired (Control systems, PLC's, etc.), but not required. • PowerShell scripting is desired, but not required.

Education Required: High School Diploma / GED

Additional Information: Responsibilities: • Support a multi-shift operation in a manufacturing plant. o Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary. • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary. • Focus on the integration / long term maintenance of applications and hardware. • Ensure accountability for managing assignments and workload assigned. • Develop, maintain, and share, accurate support documentation. • Support of local network equipment in a Cisco based environment. • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment. • Coordination and management of repairing, receiving, staging, setup, configuration, transportation, installation, deployment, support, patching, maintenance, monitoring, moves, inventory, and decommissioning of plant IT infrastructure components and associated software that includes the following platforms: o Desktop, Laptop PCs, Workstations, Servers and other PC based hardware (Windows, UNIX, and Linux) o Printers, Plotters, Embossers and related peripheral devices. o Barcode Readers & Scanners, Transponders, and RFID Tags and related equipment. o In Plant communication devices such as phones, pagers, and radios o Plant Networks Onsite Position Candidate can work multiple shifts (Days, Afternoons, Midnights) - Times vary for each shift

Location

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Dearborn

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MI

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Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need." It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client

SELECT AWARDS

An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan