Tata Consultancy Services
Overview
Join to apply for the
Engineer
role at
Tata Consultancy Services . Location: Miami Beach, FL Salary range: $64,000-$120,000 a year. Responsibilities
Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC. Good Understanding and work Experience in third party products like Appspace, eGain, Avaloque, Calabrio, Acqueon. Hands-on experience in VXML gateways, VVBs, SIP proxy. Hands-on experience with Cisco voice applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky. Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment. Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management. Process improvement identification/execution (e.g., optimization, proactive, automation, innovation). Qualifications
CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience. Must have hands-on experience in the same technologies and processes listed above (verbiage reflecting responsibilities). Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services. #J-18808-Ljbffr
Join to apply for the
Engineer
role at
Tata Consultancy Services . Location: Miami Beach, FL Salary range: $64,000-$120,000 a year. Responsibilities
Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC. Good Understanding and work Experience in third party products like Appspace, eGain, Avaloque, Calabrio, Acqueon. Hands-on experience in VXML gateways, VVBs, SIP proxy. Hands-on experience with Cisco voice applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky. Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment. Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management. Process improvement identification/execution (e.g., optimization, proactive, automation, innovation). Qualifications
CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience. Must have hands-on experience in the same technologies and processes listed above (verbiage reflecting responsibilities). Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services. #J-18808-Ljbffr