Northrop & Johnson
This position is responsible for developing a portfolio of charter clients and providing seven-star quality of service to ensure repeat business and optimum client satisfaction.
He/she will work closely with the Commercial Director N.A. in developing business goals and targets for strategic growth, while also ensuring seamless promotion of N&Js charter retail services to prospective clients.
Areas of Responsibility
Respond to client enquiries and requests Generate personal charter sales according to set targets Develop & grow personal client book and expand conversion rate for bookings in order to grow the business Assist other N&J Charter Retail Brokers in the development + expansion of their book of business Provide fast & effective service and ensure seven-star service for our clients Assist in constantly upgrading, improving and streamlining the department Develop relationships with N&Js other business divisions to maximize internal business potential Difficulties & Constraints of the Position:
The candidate will work closely with a global client base, potentially in different time zones and needs to be available 24/7 to deal with enquiries and requests. Attributes:
Self-motivated Highly organized High integrity, honesty & thoughtfulness Capacity to handle multiple clients, contracts and enquiries at once Extremely efficient and energetic, self-starter attitude Capacity to close deals and execute targets Ability to work in a team and motivate others Must be willing to travel Required Knowledge, Skills & Experience:
Minimum 3-5 years of experience as a luxury yacht charter broker In-depth knowledge of the superyacht market and fleet of charter yachts In-depth knowledge of the industry, rules, regulations, standard business practices and ethics In-depth knowledge of onboard operations of charter yachts Good knowledge of cruising grounds and general geography of popular destinations Excellent verbal and written communication skills required Ability to work well with others and to contribute to a team environment Desire to lead/manage a high energy, intelligent group
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Respond to client enquiries and requests Generate personal charter sales according to set targets Develop & grow personal client book and expand conversion rate for bookings in order to grow the business Assist other N&J Charter Retail Brokers in the development + expansion of their book of business Provide fast & effective service and ensure seven-star service for our clients Assist in constantly upgrading, improving and streamlining the department Develop relationships with N&Js other business divisions to maximize internal business potential Difficulties & Constraints of the Position:
The candidate will work closely with a global client base, potentially in different time zones and needs to be available 24/7 to deal with enquiries and requests. Attributes:
Self-motivated Highly organized High integrity, honesty & thoughtfulness Capacity to handle multiple clients, contracts and enquiries at once Extremely efficient and energetic, self-starter attitude Capacity to close deals and execute targets Ability to work in a team and motivate others Must be willing to travel Required Knowledge, Skills & Experience:
Minimum 3-5 years of experience as a luxury yacht charter broker In-depth knowledge of the superyacht market and fleet of charter yachts In-depth knowledge of the industry, rules, regulations, standard business practices and ethics In-depth knowledge of onboard operations of charter yachts Good knowledge of cruising grounds and general geography of popular destinations Excellent verbal and written communication skills required Ability to work well with others and to contribute to a team environment Desire to lead/manage a high energy, intelligent group
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