UnitedHealth Group
Per Diem Associate Patient Care Coordinator
UnitedHealth Group, Waukesha, Wisconsin, United States, 53188
Caring. Connecting. Growing Together.
The Per Diem Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Location: Our primary office location is at the Heart and Vascular location - 725 American Ave., Waukesha, WI, 53188 and there is potential for occasional work at either of these secondary locations: Pulmonology - 721 American Ave, Suite 403, Waukesha, WI and The Sleep Center 2301 Sun Valley Dr, Suite 300, Delafield, WI. 53018. Hours: Monday Friday - hours could fall between 6:45 AM 5:30 PM CST Primary Responsibilities: Greets patients as they arrive and manages wait time Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents Collects co-payments, co-insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Process walk-in patients and visitors Answers phones and schedules appointments and procedures Manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. Establish and maintain effective working relationships with patients, employees, and the public Performs all other related duties as assigned Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service experience in a healthcare/hospital setting Intermediate level of proficiency with Microsoft applications Ability to work on a Per Diem basis between the hours of 6:45 AM 5:30 PM CST - Monday Friday Preferred Qualifications: 1+ years of experience working in a medical front office/Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records Prior experience with EMR computer applications Working knowledge of medical terminology Working knowledge of general office procedures Soft Skills: Strong communication and customer service skills both in person and via phone Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with others Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
The Per Diem Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Location: Our primary office location is at the Heart and Vascular location - 725 American Ave., Waukesha, WI, 53188 and there is potential for occasional work at either of these secondary locations: Pulmonology - 721 American Ave, Suite 403, Waukesha, WI and The Sleep Center 2301 Sun Valley Dr, Suite 300, Delafield, WI. 53018. Hours: Monday Friday - hours could fall between 6:45 AM 5:30 PM CST Primary Responsibilities: Greets patients as they arrive and manages wait time Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents Collects co-payments, co-insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Process walk-in patients and visitors Answers phones and schedules appointments and procedures Manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. Establish and maintain effective working relationships with patients, employees, and the public Performs all other related duties as assigned Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service experience in a healthcare/hospital setting Intermediate level of proficiency with Microsoft applications Ability to work on a Per Diem basis between the hours of 6:45 AM 5:30 PM CST - Monday Friday Preferred Qualifications: 1+ years of experience working in a medical front office/Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records Prior experience with EMR computer applications Working knowledge of medical terminology Working knowledge of general office procedures Soft Skills: Strong communication and customer service skills both in person and via phone Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with others Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.