Stefanini
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Job Details
Information Technology Role:
Helpdesk Technician Sr. |
Location:
Troy, MI Posted:
9/5/2025 Job Description / Job ID#:
61554 Job Category:
Information Technology Position Type:
Full Time Duration:
Permanent Remaining Positions:
1 Job Responsibilities
This position requires you to be in Southeast Michigan within a commutable distance to Troy, MI. You will be required to be trained on the client site for up to 3 weeks. After this, you will work majority remote. On occasion, you will be required to go into the office to ship a laptop, or help facilitate a training. As a Helpdesk Lead you will: Manage the queue and distribute tickets to Agents Monitor agents calls and tasks via a Wallboard and ensure agents are in a productive state Act as the first resource to agents when they have questions Work directly with the Team Leader to discuss performance, current issues in the environment Occasionally image PCs and ship them out from the office In addition, you will be expected to provide End User service during the busiest hours: Provide professional end-user support via telephone, email or web submits Provide restorative or maintenance actions to resolve end-user problems Respond to end-user problems based on standard procedures Track incidents and calls, including but not limited to, entering data into the database timely and accurately May be responsible for ensuring systems are configured properly Exceptional Customer Service Skills VPN troubleshooting What you'll get
Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more Opportunity to participate in professional development eLearning programs within Stefanini University, and other virtual trainings as well Why we're different
Brazilian and privately owned company Agility, flexibility, and innovation are in our DNA Flat organizational structure which enables faster communication and decision making Open floor plan environment where collaboration is highly encouraged Job Requirements
High school diploma or equivalent required ServiceNow Active Directory knowledge Microsoft Office / O365 Browser troubleshooting, specifically Chrome SCCM Mobility Adobe Cisco WebEx MAC Troubleshooting 3 years relevant experience Excellent customer service skills Solid foundation of Personal Computer experience Troubleshooting capability Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training Pay Range
Based on Experience Note:
If you already have an account, you can log in here. #J-18808-Ljbffr
Information Technology Role:
Helpdesk Technician Sr. |
Location:
Troy, MI Posted:
9/5/2025 Job Description / Job ID#:
61554 Job Category:
Information Technology Position Type:
Full Time Duration:
Permanent Remaining Positions:
1 Job Responsibilities
This position requires you to be in Southeast Michigan within a commutable distance to Troy, MI. You will be required to be trained on the client site for up to 3 weeks. After this, you will work majority remote. On occasion, you will be required to go into the office to ship a laptop, or help facilitate a training. As a Helpdesk Lead you will: Manage the queue and distribute tickets to Agents Monitor agents calls and tasks via a Wallboard and ensure agents are in a productive state Act as the first resource to agents when they have questions Work directly with the Team Leader to discuss performance, current issues in the environment Occasionally image PCs and ship them out from the office In addition, you will be expected to provide End User service during the busiest hours: Provide professional end-user support via telephone, email or web submits Provide restorative or maintenance actions to resolve end-user problems Respond to end-user problems based on standard procedures Track incidents and calls, including but not limited to, entering data into the database timely and accurately May be responsible for ensuring systems are configured properly Exceptional Customer Service Skills VPN troubleshooting What you'll get
Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more Opportunity to participate in professional development eLearning programs within Stefanini University, and other virtual trainings as well Why we're different
Brazilian and privately owned company Agility, flexibility, and innovation are in our DNA Flat organizational structure which enables faster communication and decision making Open floor plan environment where collaboration is highly encouraged Job Requirements
High school diploma or equivalent required ServiceNow Active Directory knowledge Microsoft Office / O365 Browser troubleshooting, specifically Chrome SCCM Mobility Adobe Cisco WebEx MAC Troubleshooting 3 years relevant experience Excellent customer service skills Solid foundation of Personal Computer experience Troubleshooting capability Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training Pay Range
Based on Experience Note:
If you already have an account, you can log in here. #J-18808-Ljbffr