GovernmentJobs.com
Information Technology Specialist I/II
Under supervision, the Information Technology Specialist I/II serves as a technical expert and provides computer hardware, software, peripheral and user support in a networked environment; analyzes, troubleshoots and maintains a complex network infrastructure connecting end-users in both local area networks (LAN) and wide area network (WAN) in a varied environment of operating systems and suites; and performs other related duties as required. Join our collaborative City IT team and make a technology difference for the Santa Cruz community! Our Information Technology Department is passionate about delivering reliable, user friendly technology solutions that empower City departments to serve our residents effectively. We focus on excellent customer service, hands-on technical support, and building strong partnerships across the organization. The Information Technology Specialist I/II provides essential frontline technical support as part of our IT help desk and field support team. You'll be the first point of contact for users experiencing computer, software, and network issues, providing both remote assistance and onsite support. This role involves installing and configuring hardware, troubleshooting desktop and mobile devices, supporting software applications, and helping users navigate technology challenges with patience and expertise. This is an excellent entry to intermediate level position offering opportunities to develop comprehensive IT skills while working directly with City employees and community members. You'll gain experience with diverse technologies, from basic hardware repair to network troubleshooting, all while providing the critical Level 1 and Level 2 support that keeps our City operations running smoothly. Recruitment #26-019 Application and selection process: The following process may be changed as deemed necessary by the Human Resources Director. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. On Thursday 10/02/25, recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted. To apply, submit: Application - online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online process. Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application to receive credit. Weeks of 10/06 through 10/22 /25: Applications will be competitively screened based on the minimum qualifications for this position. Candidates will be notified of their status by 10/28/2025. Week of 11/03, 11/10, and/or 11/17/25: Interviews will be tentatively scheduled. The examination process will include an interview and may include a written and/or performance exercise. Typical Duties
(May include, but are not limited to, those duties listed below.) Installs, upgrades, troubleshoots and repairs personal computers and peripheral devices; installs and configures printers, external drives, and scanners; installs packaged software programs on new and existing physical and virtual workstations; assists users in learning the use of equipment and software packages including word processing, spreadsheets, graphics, database management, Voice over Internet Protocol (VoIP) telephony and Internet services; assists in the development of computer applications and processes; provides technical support and operation of LANs and WANs. Responds to requests for assistance related to hardware and software problems, and uses remote access to perform hardware and software error debugging; provides software application error analysis and reconfiguration; troubleshoots and diagnoses problems and ensures repair or replacement of faulty hardware, disks, drives, cables, peripherals and software; conducts various tests on components, equipment and software during installation to ensure components are working properly in accordance with City and/or department specifications. Staffs information technology help desk as assigned. May participant in disaster recovery / business resumption planning. Ensures security of applications, databases and network infrastructure and related hardware/software components. Responsible for maintaining the confidentiality of any data that may be accessed on City systems. Assists in the implementation of computer systems and with related technical and administrative projects. Makes software and systems recommendations to facilitate increased efficiency. Sets up and maintains computer user and group accounts. Provides technical assistance for the development and maintenance of the City's or a department's specialized software, on-line, mobile, audio-visual and Internet services. May assist in budget and procurement processes. Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, management, staff and the public. May act as lead worker to interns or other temporary staff. Performs other related duties that may be reasonably expected as part of this classification. Working conditions: Position requires prolonged sitting, standing, walking, kneeling, crawling, squatting, stooping, crouching, kneeling and reaching in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, screwdrivers, crimping tools and other hand tools, and other computer-related components. Additionally, the position requires both near and far vision in performing computer installation and repair, and color vision is required to accurately interpret visual displays. Acute hearing is required when communicating by phone and in person. The need to lift, carry, drag and push equipment and materials weighing up to 50 pounds is also required. The nature of the work requires the incumbents to climb ladders, drive motorized vehicles and work in small spaces. Additionally, off-site travel, attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency call outs may be required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications
The minimum qualifications for Education, Knowledge, Skills and Abilities are the following: Education and Experience: Information Technology Specialist I: Associate of Arts degree in computer science, information systems or related field; and One (1) year of experience performing computer hardware, software and network support functions OR High school diploma or tested equivalent; and Two (2) years of experience performing computer hardware, software and network support functions, OR High school diploma or tested equivalent; and Three (3) years of relevant college level coursework in computer science, information systems or a related field. Information Technology Specialist II: Associate of Arts degree in computer science, information systems or related field; and Two (2) years of experience performing computer hardware, software and network support functions OR High School diploma or tested equivalent; and Three (3) years of experience performing computer hardware, software and network support functions. Knowledge: Principles and practices of computer systems and network (may include VoIP) design, operation and control. Personal computer imaging and diagnostic hardware utilities and testing equipment. Current technology standards. Printer installation, maintenance, and repair. Methods and techniques for record keeping, documentation, and report preparation and writing; proper English, spelling and grammar. Office practices, methods and equipment. Customer service techniques. Skills: Use hand tools to install, troubleshoot, maintain and repair computers and peripheral equipment; testing equipment and other related equipment items. Abilities: Successfully manage multiple tasks and project assignments. Organize, prioritize and follow up on work assignments. Learn City or department terminology and systems needs within six months of being hired. Execute equipment and software purchasing procedures. Communicate effectively, orally and in writing, including communicating technical information in business-friendly and user-friendly (non-technical) language. Interact tactfully and effectively with
Under supervision, the Information Technology Specialist I/II serves as a technical expert and provides computer hardware, software, peripheral and user support in a networked environment; analyzes, troubleshoots and maintains a complex network infrastructure connecting end-users in both local area networks (LAN) and wide area network (WAN) in a varied environment of operating systems and suites; and performs other related duties as required. Join our collaborative City IT team and make a technology difference for the Santa Cruz community! Our Information Technology Department is passionate about delivering reliable, user friendly technology solutions that empower City departments to serve our residents effectively. We focus on excellent customer service, hands-on technical support, and building strong partnerships across the organization. The Information Technology Specialist I/II provides essential frontline technical support as part of our IT help desk and field support team. You'll be the first point of contact for users experiencing computer, software, and network issues, providing both remote assistance and onsite support. This role involves installing and configuring hardware, troubleshooting desktop and mobile devices, supporting software applications, and helping users navigate technology challenges with patience and expertise. This is an excellent entry to intermediate level position offering opportunities to develop comprehensive IT skills while working directly with City employees and community members. You'll gain experience with diverse technologies, from basic hardware repair to network troubleshooting, all while providing the critical Level 1 and Level 2 support that keeps our City operations running smoothly. Recruitment #26-019 Application and selection process: The following process may be changed as deemed necessary by the Human Resources Director. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. On Thursday 10/02/25, recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted. To apply, submit: Application - online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online process. Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application to receive credit. Weeks of 10/06 through 10/22 /25: Applications will be competitively screened based on the minimum qualifications for this position. Candidates will be notified of their status by 10/28/2025. Week of 11/03, 11/10, and/or 11/17/25: Interviews will be tentatively scheduled. The examination process will include an interview and may include a written and/or performance exercise. Typical Duties
(May include, but are not limited to, those duties listed below.) Installs, upgrades, troubleshoots and repairs personal computers and peripheral devices; installs and configures printers, external drives, and scanners; installs packaged software programs on new and existing physical and virtual workstations; assists users in learning the use of equipment and software packages including word processing, spreadsheets, graphics, database management, Voice over Internet Protocol (VoIP) telephony and Internet services; assists in the development of computer applications and processes; provides technical support and operation of LANs and WANs. Responds to requests for assistance related to hardware and software problems, and uses remote access to perform hardware and software error debugging; provides software application error analysis and reconfiguration; troubleshoots and diagnoses problems and ensures repair or replacement of faulty hardware, disks, drives, cables, peripherals and software; conducts various tests on components, equipment and software during installation to ensure components are working properly in accordance with City and/or department specifications. Staffs information technology help desk as assigned. May participant in disaster recovery / business resumption planning. Ensures security of applications, databases and network infrastructure and related hardware/software components. Responsible for maintaining the confidentiality of any data that may be accessed on City systems. Assists in the implementation of computer systems and with related technical and administrative projects. Makes software and systems recommendations to facilitate increased efficiency. Sets up and maintains computer user and group accounts. Provides technical assistance for the development and maintenance of the City's or a department's specialized software, on-line, mobile, audio-visual and Internet services. May assist in budget and procurement processes. Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, management, staff and the public. May act as lead worker to interns or other temporary staff. Performs other related duties that may be reasonably expected as part of this classification. Working conditions: Position requires prolonged sitting, standing, walking, kneeling, crawling, squatting, stooping, crouching, kneeling and reaching in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, screwdrivers, crimping tools and other hand tools, and other computer-related components. Additionally, the position requires both near and far vision in performing computer installation and repair, and color vision is required to accurately interpret visual displays. Acute hearing is required when communicating by phone and in person. The need to lift, carry, drag and push equipment and materials weighing up to 50 pounds is also required. The nature of the work requires the incumbents to climb ladders, drive motorized vehicles and work in small spaces. Additionally, off-site travel, attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency call outs may be required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications
The minimum qualifications for Education, Knowledge, Skills and Abilities are the following: Education and Experience: Information Technology Specialist I: Associate of Arts degree in computer science, information systems or related field; and One (1) year of experience performing computer hardware, software and network support functions OR High school diploma or tested equivalent; and Two (2) years of experience performing computer hardware, software and network support functions, OR High school diploma or tested equivalent; and Three (3) years of relevant college level coursework in computer science, information systems or a related field. Information Technology Specialist II: Associate of Arts degree in computer science, information systems or related field; and Two (2) years of experience performing computer hardware, software and network support functions OR High School diploma or tested equivalent; and Three (3) years of experience performing computer hardware, software and network support functions. Knowledge: Principles and practices of computer systems and network (may include VoIP) design, operation and control. Personal computer imaging and diagnostic hardware utilities and testing equipment. Current technology standards. Printer installation, maintenance, and repair. Methods and techniques for record keeping, documentation, and report preparation and writing; proper English, spelling and grammar. Office practices, methods and equipment. Customer service techniques. Skills: Use hand tools to install, troubleshoot, maintain and repair computers and peripheral equipment; testing equipment and other related equipment items. Abilities: Successfully manage multiple tasks and project assignments. Organize, prioritize and follow up on work assignments. Learn City or department terminology and systems needs within six months of being hired. Execute equipment and software purchasing procedures. Communicate effectively, orally and in writing, including communicating technical information in business-friendly and user-friendly (non-technical) language. Interact tactfully and effectively with