Associate Technical Product Training Coordinator

Associate Technical Product Training Coordinator Dallas-Fort Worth, TX Monday-Friday 8:00 am to 5:00 pm Hybrid (three days in office and two days work from home) The Technical Training Coordinator is involved with all administrative functions and requirements related to training events. The purpose of such training events is to increase the users’ understanding and utilization of our products. The Technical Training Coordinator will play an integral role in ensuring the technical trainers remain focused on learning objectives not the administrative coordination efforts. . Some of the things you will be doing: Event coordination such as, but not limited to, issuing the official session confirmation/ cancellation, processing of training requests, room setups, catering, creation of session documents (sign-in sheets), and the staging of necessary files for group internet-based sessions Manage the tracking, imaging, and shipping process for the training laptops Manage the learning management systems to monitor and update offerings, billing related activities, reports, and communications Manage the NASBA CPE compliance process and issuance of certificates Work closely with other Technical Training Coordinators and the team Manager, to ensure processes and procedures are understood and followed for coverage and sharing of duties Ability to work effectively in a fast-paced, deadline-oriented environment Work environment includes utilizing personal computers and related software applications, with frequent use of keyboard and mouse. Utilizes general office equipment. Frequently sits while performing duties. Lift up to 30 lbs. regularly to included copy paper boxes and laptop boxes Assist others with procedures and projects and seek guidance when necessary Attention to detail Ability to multitask Communication: Express ideas clearly and succinctly Prepare clear and concise written communications Develop effective presentation skills Conduct and facilitate meetings Listen attentively and understand the implications of what is communicated Demonstrate professional conduct in business situations Develop positive, collegial relationships with peers, SMEs, technical support, and managers Demonstrate a positive attitude and eagerness to volunteer for new projects Leadership Effectiveness: Promote skills development across the department Perform effectively as a team member Support team goals and develop your own goals Foster an environment where every level offers ideas to improve any aspect of the team (e.g., efficiency, process, morale) Promote teamwork across the organization Provide peers with assistance Read business and professional publications and shares knowledge, innovations and approaches with others Management Effectiveness: Adapt to change in the scope of projects and organizational requirements Provide recommendations to improve support excellence and process efficiency Communicate issues or risks to project leads Provide team members with honest, constructive, and timely insights, and be able to accept constructive feedback with a positive attitude and honest reflection Seek guidance to achieve the goals of the overall organizational plan Service Excellence: Ensure quality information is developed for our customers Develop information to support customer needs Seek to understand customer business needs Search proactively for opportunities to exceed customer expectations What technical skills, experience, and qualifications do you need? Proficiency with Microsoft Office 365 tools is required. Strong Microsoft Excel skills preferred. Experience with an EMS (Event Management Systems), LMS (Learning Management Systems), Oracle NetSuite, ON24, and Microsoft Teams is preferred #LI-AM1 #Hybrid #CSCCareers

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