Vaco Recruiter Services
Senior Technical Support Specialist
Vaco Recruiter Services, Phoenix, Arizona, United States, 85003
Overview
Vaco has partnered with a Phoenix based client as they look to expand their IT Support team. We are looking for a hands-on, customer-focused, executive IT support specialistsomeone with experience in tech service environments like Apple, BestBuy, or uBreakiFix. In this role, youll bring experience managing IT equipment, supporting users, and delivering fast, friendly service in a high-paced setting. This is an onsite role with up to 10% travel to off-site leadership meetings, with some work-from-home flexibility once fully ramped. Youll be expected to jump in wherever neededsupporting executives, running events, resolving walk-up support requests, or managing IT gear. This role is moving fast, and we are looking to set up interviews in the next week with a mid-August start date. If you are interested in learning more, please reach out to the Vaco team today. Responsibilities
Deliver white-glove support for executives and employees (onsite, remote, or at events). Lead technical setup and live support for high-visibility meetings and broadcasts. Troubleshoot hardware, software, AV systems, and networks. Run our in-office Tech Bar for quick fixes and personalized support. Collaborate across IT teams on inventory, compliance, and documentation. Represent IT with professionalism and poiseespecially in executive-facing situations. Qualifications
Experience with AV platforms like Crestron, Zoom Rooms, Logitech Rally, and Biamp. Strong interpersonal skills and the ability to clearly support non-technical users. Organized and proactiveable to track tasks, document fixes, and manage IT assets. Skilled in Microsoft 365, Zoom, Teams, and other enterprise collaboration tools. Comfortable working independently and owning end-to-end support scenarios. Certifications such as A+, Network+, or equivalent experience are a strong plus. Associates or Bachelors degree in a related field, or 3+ years in an IT support role. Why Youll Love It Here
Be the go-to expert who makes tech seamless for employees and leaders. Own the room during key meetings, events, and executive touchpoints. Experience something new every dayvaried users, systems, and support needs. Make a visible impact at a company that values great IT experiences. Join a collaborative, close-knit IT team with growth opportunities. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individuals skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the companys 401(k) retirement plan. #J-18808-Ljbffr
Vaco has partnered with a Phoenix based client as they look to expand their IT Support team. We are looking for a hands-on, customer-focused, executive IT support specialistsomeone with experience in tech service environments like Apple, BestBuy, or uBreakiFix. In this role, youll bring experience managing IT equipment, supporting users, and delivering fast, friendly service in a high-paced setting. This is an onsite role with up to 10% travel to off-site leadership meetings, with some work-from-home flexibility once fully ramped. Youll be expected to jump in wherever neededsupporting executives, running events, resolving walk-up support requests, or managing IT gear. This role is moving fast, and we are looking to set up interviews in the next week with a mid-August start date. If you are interested in learning more, please reach out to the Vaco team today. Responsibilities
Deliver white-glove support for executives and employees (onsite, remote, or at events). Lead technical setup and live support for high-visibility meetings and broadcasts. Troubleshoot hardware, software, AV systems, and networks. Run our in-office Tech Bar for quick fixes and personalized support. Collaborate across IT teams on inventory, compliance, and documentation. Represent IT with professionalism and poiseespecially in executive-facing situations. Qualifications
Experience with AV platforms like Crestron, Zoom Rooms, Logitech Rally, and Biamp. Strong interpersonal skills and the ability to clearly support non-technical users. Organized and proactiveable to track tasks, document fixes, and manage IT assets. Skilled in Microsoft 365, Zoom, Teams, and other enterprise collaboration tools. Comfortable working independently and owning end-to-end support scenarios. Certifications such as A+, Network+, or equivalent experience are a strong plus. Associates or Bachelors degree in a related field, or 3+ years in an IT support role. Why Youll Love It Here
Be the go-to expert who makes tech seamless for employees and leaders. Own the room during key meetings, events, and executive touchpoints. Experience something new every dayvaried users, systems, and support needs. Make a visible impact at a company that values great IT experiences. Join a collaborative, close-knit IT team with growth opportunities. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individuals skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the companys 401(k) retirement plan. #J-18808-Ljbffr