KPMG US
Overview
Senior Specialist, IAM, SailPoint position with KPMG Advisory, part of the Managed Services practice. The role focuses on diagnosing and resolving IAM incidents, supporting SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM), and maintaining client relationships within a collaborative, professional environment. Responsibilities
Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM). Proactively manage the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents. Create and maintain client knowledge articles, Standard Operating Procedures (SOPs), and scripts to restore normal operations. Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols. Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs. Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment. Qualifications
Minimum three years of recent experience in Identity and Access Management (IAM) with at least one year in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an ITIL-managed services context. Bachelor's degree in Information Technology or a related field. CISSP or other cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred. Clear understanding of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM). Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations. Familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous. Strong written and verbal communication skills; proficient in MS Word, Excel, and PowerPoint. Must be able to work night and weekend shifts. Applicants must be authorized to work in the U.S. without visa sponsorship now or in the future. No sponsorship is available for various visa categories. KPMG complies with all local/state regulations regarding salary ranges and offers a comprehensive benefits package. Available benefits include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and well-being benefits. Personal Time Off, observed holidays, and firm-wide breaks are provided. See the KPMG US Careers site for details on benefits and how we work. KPMG is an equal opportunity employer and complies with applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected characteristic. No phone calls or agencies please. #J-18808-Ljbffr
Senior Specialist, IAM, SailPoint position with KPMG Advisory, part of the Managed Services practice. The role focuses on diagnosing and resolving IAM incidents, supporting SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM), and maintaining client relationships within a collaborative, professional environment. Responsibilities
Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM). Proactively manage the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents. Create and maintain client knowledge articles, Standard Operating Procedures (SOPs), and scripts to restore normal operations. Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols. Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs. Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment. Qualifications
Minimum three years of recent experience in Identity and Access Management (IAM) with at least one year in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an ITIL-managed services context. Bachelor's degree in Information Technology or a related field. CISSP or other cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred. Clear understanding of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM). Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations. Familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous. Strong written and verbal communication skills; proficient in MS Word, Excel, and PowerPoint. Must be able to work night and weekend shifts. Applicants must be authorized to work in the U.S. without visa sponsorship now or in the future. No sponsorship is available for various visa categories. KPMG complies with all local/state regulations regarding salary ranges and offers a comprehensive benefits package. Available benefits include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and well-being benefits. Personal Time Off, observed holidays, and firm-wide breaks are provided. See the KPMG US Careers site for details on benefits and how we work. KPMG is an equal opportunity employer and complies with applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected characteristic. No phone calls or agencies please. #J-18808-Ljbffr