Support Specialist MacOS iOS On Site at Sunnyvale California

Support Specialist MacOS iOS On Site at Sunnyvale California

Support Specialist MacOS iOS On Site at Sunnyvale California

This range is provided by Red Oak Technologies. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$25.00/hr - $32.00/hr Provide technical support to employees and contractors in person Provide high level of customer service and professionalism in accordance with company policies, practices, and expectations Diagnose and troubleshoot technical issues according to company expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Smart Watch, and TV Experience troubleshooting macOS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Contract Job function

Job function

Information Technology Industries

Information Services and Technology, Information and Media Referrals increase your chances of interviewing at Red Oak Technologies by 2x Sign in to set job alerts for Support Specialist roles.

Pleasanton, CA $104,700.00-$141,700.00 2 weeks ago Fremont, CA $116,000.00-$132,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 1 week ago San Jose, CA $55,000.00-$83,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 1 week ago San Mateo, CA $60,000.00-$74,000.00 1 month ago Palo Alto, CA $80,000.00-$120,000.00 2 weeks ago San Jose, CA $150,279.00-$160,000.00 4 days ago Sunnyvale, CA $88,000.00-$107,000.00 1 month ago Sunnyvale, CA $99,000.00-$132,000.00 1 week ago Santa Clara, CA $111,600.00-$139,500.00 3 days ago Technical Support Engineer - University Graduate 2025

San Jose, CA $75,000.00-$90,000.00 6 days ago Redwood City, CA $120,000.00-$160,000.00 2 weeks ago Sr. Technical Support Engineer, US Government, VM Specialist

Sr. Technical Support Engineer, Prisma Access

Senior Technical Support Engineer, US Government, XSIAM

Sunnyvale, CA $87,000.00-$107,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr