JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Overview
Position purpose: The Leasing Specialist (LS) performs all activities relating to the successful leasing of apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures customer JLL service standards are deployed to three groups: residents, clients, and fellow associates. Responsibilities
Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager. Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly. Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet outreach, referrals, and cost-effective marketing techniques to increase visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach. Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up. Manage the rental process from start to finish: respond to inquiries; convert calls to onsite appointments; input guest cards and leasing information into property management software daily; process rental applications for approval; verify information and submit to manager for approval; notify prospect of results in writing; prepare lease, required riders, and all addenda for new move-in. Manage the move-in process from start to finish: arrange for new resident to sign lease and provide move-in information; inspect apartment before move-in and report deficiencies to the service manager. Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service teams. Conduct service follow-up calls to ensure resident satisfaction. Assist with other resident-related functions including but not limited to: move-out notices, transfers, work orders, and concern/complaint processing over the phone and in person. Assist Property Manager in meeting established standards regarding grounds, safety, cleanliness, and general appearance of the property. Provide superior customer service and communication to residents and prospects to enhance satisfaction and retention, revenue, reputation and profitability. Comply with company policies and procedures, including standards of performance (SOP). Instill and model JLL’s mission to be the best national management company. Education
High school diploma or equivalent required, Bachelor’s degree preferred. Experience
At least one year of sales and/or customer relations experience. Proficient in property management software (Yardi, RealPage) or other similar property management software. Skills and Ability
Excellent customer service skills with high professionalism. Strong grasp of modern technology and ability to apply it to daily activities. Computer literate, including Microsoft Office Suite and internet navigation. General office and sales skills. Excellent oral and written communication skills; strong attention to detail. Ability to work independently and in a team; build relationships with business partners. Desire to work within a diverse, collaborative, and driven professional environment. Positive, professional attitude; proactive with initiative; maintains confidentiality and uses judgment. Other
Regular attendance is essential to the role. Varying schedules may be required to reflect business needs; attendance at scheduled training sessions and meetings is required. All associates must maintain a neat, clean, and well-groomed appearance per company standards. Upon employment, associates must comply with company rules and regulations. Must have real estate leasing license or obtain within 120 days of employment if required by state law. Notice
This role description is not an exclusive or exhaustive list of all job functions that an associate may be asked to perform from time to time. It describes the general nature and level of work and is not to be construed as an exhaustive list of responsibilities, duties, or skills. It does not establish a contract for employment and is subject to change at the employer’s discretion. All requirements are open to modification to accommodate individuals with disabilities as needed. Compensation and Location
Estimated compensation for this position:
50,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by factors including qualifications, location, market conditions, and internal considerations. Location:
On-site – Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Benefits
401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Privacy and Equal Opportunity
JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. For more information about how JLL processes personal data, view our Candidate Privacy Statement and our country-specific career site pages. California residents may view the Supplemental Privacy Statement for CCPA rights. The Los Angeles and San Francisco Fair Chance Ordinances apply where relevant. Applications are accepted on an ongoing basis until a candidate is identified.
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Position purpose: The Leasing Specialist (LS) performs all activities relating to the successful leasing of apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures customer JLL service standards are deployed to three groups: residents, clients, and fellow associates. Responsibilities
Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager. Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly. Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet outreach, referrals, and cost-effective marketing techniques to increase visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach. Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up. Manage the rental process from start to finish: respond to inquiries; convert calls to onsite appointments; input guest cards and leasing information into property management software daily; process rental applications for approval; verify information and submit to manager for approval; notify prospect of results in writing; prepare lease, required riders, and all addenda for new move-in. Manage the move-in process from start to finish: arrange for new resident to sign lease and provide move-in information; inspect apartment before move-in and report deficiencies to the service manager. Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service teams. Conduct service follow-up calls to ensure resident satisfaction. Assist with other resident-related functions including but not limited to: move-out notices, transfers, work orders, and concern/complaint processing over the phone and in person. Assist Property Manager in meeting established standards regarding grounds, safety, cleanliness, and general appearance of the property. Provide superior customer service and communication to residents and prospects to enhance satisfaction and retention, revenue, reputation and profitability. Comply with company policies and procedures, including standards of performance (SOP). Instill and model JLL’s mission to be the best national management company. Education
High school diploma or equivalent required, Bachelor’s degree preferred. Experience
At least one year of sales and/or customer relations experience. Proficient in property management software (Yardi, RealPage) or other similar property management software. Skills and Ability
Excellent customer service skills with high professionalism. Strong grasp of modern technology and ability to apply it to daily activities. Computer literate, including Microsoft Office Suite and internet navigation. General office and sales skills. Excellent oral and written communication skills; strong attention to detail. Ability to work independently and in a team; build relationships with business partners. Desire to work within a diverse, collaborative, and driven professional environment. Positive, professional attitude; proactive with initiative; maintains confidentiality and uses judgment. Other
Regular attendance is essential to the role. Varying schedules may be required to reflect business needs; attendance at scheduled training sessions and meetings is required. All associates must maintain a neat, clean, and well-groomed appearance per company standards. Upon employment, associates must comply with company rules and regulations. Must have real estate leasing license or obtain within 120 days of employment if required by state law. Notice
This role description is not an exclusive or exhaustive list of all job functions that an associate may be asked to perform from time to time. It describes the general nature and level of work and is not to be construed as an exhaustive list of responsibilities, duties, or skills. It does not establish a contract for employment and is subject to change at the employer’s discretion. All requirements are open to modification to accommodate individuals with disabilities as needed. Compensation and Location
Estimated compensation for this position:
50,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by factors including qualifications, location, market conditions, and internal considerations. Location:
On-site – Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Benefits
401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Privacy and Equal Opportunity
JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. For more information about how JLL processes personal data, view our Candidate Privacy Statement and our country-specific career site pages. California residents may view the Supplemental Privacy Statement for CCPA rights. The Los Angeles and San Francisco Fair Chance Ordinances apply where relevant. Applications are accepted on an ongoing basis until a candidate is identified.
#J-18808-Ljbffr