iMPact Business Group
Customer Success Manager - at iMPact Business Group Grand Rapids, MI
iMPact Business Group, Grand Rapids, Michigan, us, 49528
Customer Success Manager - 26583 job at iMPact Business Group. Grand Rapids, MI.
Job Description
Our client, a
leading enterprise organization providing award and recognition programs to global organizations , has an immediate opening for a
Customer Success Manager . In this high-impact role, you'll become a trusted advisor to clientshelping them fully activate their employee engagement programs and realize tangible ROI from their investment. You'll manage a growing book of business and serve as the strategic voice guiding customers toward deeper adoption, smarter usage, and increased impact across their organizations. Additionally, you'll drive customer health through engagement, retention, and expansion. You'll identify new opportunities for growth, coach clients through best practices, and keep them energized around the value our platform delivers. This isn't a reactive support roleit's a proactive, consultative partnership. We're looking for someone who thrives on building genuine relationships, understands the levers of growth and adoption, and is excited to work with our customers to create meaningful change in their workplaces. Responsibilities
Strategic Partnership & Client Outcomes:
Serve as a strategic advisor to your assigned clients; understanding their HR and engagement goals and turning them into actionable platform strategies that deliver measurable results. Growth & Net Revenue Expansion:
Own and grow your book of business (with support from our sales team) through upsells, cross-sells, and expanded product adoption across Terryberry's engagement solutions. Product Adoption & Utilization:
Champion platform adoption by educating and enabling HR leaders to fully activate the tools and features that drive success within their organization. Proactive Relationship Management:
Monitor engagement signals and usage data to identify accounts that need attentionand act early with customized outreach strategies. Customer Communication & Engagement:
Build strong relationships with HR stakeholders through consistent, meaningful interactionsdriving value with every call, check-in, or strategic review. Renewals & Retention:
Lead the renewal process with confidence, proving ROI and ensuring alignment with customer goals. Cross-Functional Collaboration:
Share insights and feedback with internal teams (Sales, Marketing, Product) to help shape customer-centric strategies and future enhancements. Special Projects & Rollouts:
Contribute to strategic initiatives, client-facing program enhancements, and product rollouts that elevate the customer experience. Skills and Experience
3-5+ years in Customer Success, Account Management, or another strategic B2B client-facing role. Proven track record of managing and growing client relationships through adoption and upsell. Strong communication and storytelling skills that build trust and convey value. Data-driven decision-making ability with experience using engagement and usage metrics. Familiarity with SaaS and/or HR tech platforms (bonus if you've worked with recognition or rewards tools). A proactive, positive mindset and the ability to thrive in a dynamic, client-focused environment. Company Description
Whether you are seeking employment opportunities or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best-in-class results while reducing overall staffing costs. Our main focus areas include Information Technology, Engineering, Finance/Accounting, Business Administration/Process, and Project Management. Benefits
401(k) matching Comprehensive dental, vision, and health insurance Flexible schedule options Health savings account Life insurance Paid time off Professional development assistance Employee assistance and discount programs Referral program Retirement plan Tuition reimbursement iMPact Business Group specializes in providing businesses with professional staffing solutions (Contract/Project Staffing, Contingent/Direct Hire, and Executive Retained Search). Since our inception, we have built a recruiting and delivery platform that consistently exceeds client expectations. We support our staff with a generous base salary, structured pay increases, and an uncapped commissions plan offering unlimited earning potential. Experience the difference a results-oriented service organization can make. Our clients, candidates, and employees leverage an uncommon work ethic to deliver exceptional results. Our philosophy is simple: integrating motivated people and companies iMPact the difference! Contact us today to learn more: Grand Rapids, Michigan: 616.254.8586 Tampa, Florida: 813.463.8850 ***Chat with us live*** #J-18808-Ljbffr
Our client, a
leading enterprise organization providing award and recognition programs to global organizations , has an immediate opening for a
Customer Success Manager . In this high-impact role, you'll become a trusted advisor to clientshelping them fully activate their employee engagement programs and realize tangible ROI from their investment. You'll manage a growing book of business and serve as the strategic voice guiding customers toward deeper adoption, smarter usage, and increased impact across their organizations. Additionally, you'll drive customer health through engagement, retention, and expansion. You'll identify new opportunities for growth, coach clients through best practices, and keep them energized around the value our platform delivers. This isn't a reactive support roleit's a proactive, consultative partnership. We're looking for someone who thrives on building genuine relationships, understands the levers of growth and adoption, and is excited to work with our customers to create meaningful change in their workplaces. Responsibilities
Strategic Partnership & Client Outcomes:
Serve as a strategic advisor to your assigned clients; understanding their HR and engagement goals and turning them into actionable platform strategies that deliver measurable results. Growth & Net Revenue Expansion:
Own and grow your book of business (with support from our sales team) through upsells, cross-sells, and expanded product adoption across Terryberry's engagement solutions. Product Adoption & Utilization:
Champion platform adoption by educating and enabling HR leaders to fully activate the tools and features that drive success within their organization. Proactive Relationship Management:
Monitor engagement signals and usage data to identify accounts that need attentionand act early with customized outreach strategies. Customer Communication & Engagement:
Build strong relationships with HR stakeholders through consistent, meaningful interactionsdriving value with every call, check-in, or strategic review. Renewals & Retention:
Lead the renewal process with confidence, proving ROI and ensuring alignment with customer goals. Cross-Functional Collaboration:
Share insights and feedback with internal teams (Sales, Marketing, Product) to help shape customer-centric strategies and future enhancements. Special Projects & Rollouts:
Contribute to strategic initiatives, client-facing program enhancements, and product rollouts that elevate the customer experience. Skills and Experience
3-5+ years in Customer Success, Account Management, or another strategic B2B client-facing role. Proven track record of managing and growing client relationships through adoption and upsell. Strong communication and storytelling skills that build trust and convey value. Data-driven decision-making ability with experience using engagement and usage metrics. Familiarity with SaaS and/or HR tech platforms (bonus if you've worked with recognition or rewards tools). A proactive, positive mindset and the ability to thrive in a dynamic, client-focused environment. Company Description
Whether you are seeking employment opportunities or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best-in-class results while reducing overall staffing costs. Our main focus areas include Information Technology, Engineering, Finance/Accounting, Business Administration/Process, and Project Management. Benefits
401(k) matching Comprehensive dental, vision, and health insurance Flexible schedule options Health savings account Life insurance Paid time off Professional development assistance Employee assistance and discount programs Referral program Retirement plan Tuition reimbursement iMPact Business Group specializes in providing businesses with professional staffing solutions (Contract/Project Staffing, Contingent/Direct Hire, and Executive Retained Search). Since our inception, we have built a recruiting and delivery platform that consistently exceeds client expectations. We support our staff with a generous base salary, structured pay increases, and an uncapped commissions plan offering unlimited earning potential. Experience the difference a results-oriented service organization can make. Our clients, candidates, and employees leverage an uncommon work ethic to deliver exceptional results. Our philosophy is simple: integrating motivated people and companies iMPact the difference! Contact us today to learn more: Grand Rapids, Michigan: 616.254.8586 Tampa, Florida: 813.463.8850 ***Chat with us live*** #J-18808-Ljbffr