Oshkosh Corporation
IT Support Specialist
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our productsincluding mobile elevating work platforms, telehandlers, utility vehicles and accessoriescan be found all over the world. Summary: Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users. Your impact: Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence. Working on small projects and operational tasks. Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response. Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training. Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use. Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya). Document user requests and actions in ServiceNow ticketing system. Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.). Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support. Contribute to helpdesk SOPs and training manuals for level I and II support. Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.). Other duties as assigned. Regular attendance is required. Minimum qualifications: Two or more years of experience in the field or in a related area. Hardware, operating systems, ITSM, ITIL. Written and verbal communication skills, customer service, issue resolution, and problem solving. Standout qualifications: Bachelors degree in Information Technology or related field. Pay range: $56,600.00 - $88,400.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success. Oshkosh Corporation is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com. Oshkosh Corporation is a merit-based equal opportunity employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic.
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our productsincluding mobile elevating work platforms, telehandlers, utility vehicles and accessoriescan be found all over the world. Summary: Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users. Your impact: Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence. Working on small projects and operational tasks. Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response. Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training. Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use. Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya). Document user requests and actions in ServiceNow ticketing system. Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.). Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support. Contribute to helpdesk SOPs and training manuals for level I and II support. Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.). Other duties as assigned. Regular attendance is required. Minimum qualifications: Two or more years of experience in the field or in a related area. Hardware, operating systems, ITSM, ITIL. Written and verbal communication skills, customer service, issue resolution, and problem solving. Standout qualifications: Bachelors degree in Information Technology or related field. Pay range: $56,600.00 - $88,400.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success. Oshkosh Corporation is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com. Oshkosh Corporation is a merit-based equal opportunity employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic.