Customer Support Specialist

This position is Onsite. Our office is located at 6340 Barnes Road Colorado Springs, CO 80922. Join Optum CO as a Customer Support Specialist! At Optum, we are dedicated to enhancing healthcare delivery. As a vital member of the Optum Care Delivery team, you will play an essential role in achieving our vision of improving healthcare for all. You will have access to clinical resources and support from a global organization, enabling you to aid patients in leading healthier lives. Collaborate with talented colleagues in an inclusive work environment while contributing innovative ideas that could benefit millions across the country. This is a full-time role (40 hours/week) from Monday to Friday, with potential flexibility in shifts from 7:00 am - 5:00 pm MST, and occasional overtime may be needed. We provide On-the-Job training tailored to your schedule, and it's conducted on-site. Key Responsibilities: Handle 70-80 incoming calls per day, assisting customers with their needs Ask insightful questions and actively listen to ascertain customer issues, documenting necessary information Conduct thorough research on complex issues using multiple databases, resolving customer concerns, and managing escalated cases Schedule patient appointments and maintain up-to-date demographic information Perform other related duties as assigned Your performance will be recognized and rewarded in a challenging environment with clear guidance to ensure your success and development. Required Qualifications: High School Diploma/GED or equivalent experience Aged 18 years or older 1+ years of customer service experience in an office, administrative, or clerical role utilizing phone and computer tools Proficiency in computers and Windows applications Availability for full-time work (40 hours/week) with flexible scheduling during business hours Preferred Qualifications: 1+ years of healthcare experience Familiarity with medical terminology Soft Skills: Typing speed of an average of 40 wpm Exceptional listening skills with the ability to empathize with customers Conflict resolution abilities, especially in stressful situations Capability of troubleshooting IT/Computer issues independently Compensation is competitive and based on various factors such as local labor markets and experience. We provide a comprehensive benefits package that includes health benefits, incentive programs, equity stock purchase options, and a 401(k) plan. The hourly wage for this role ranges from $16.00 - $27.69 based on full-time employment. Application Deadline:

This position will be open for a minimum of 2 business days or until a sufficient candidate pool is formed. The posting may be taken down early if we receive a high volume of applicants. At UnitedHealth Group, we aim to help people live healthier lives and strive for an equitable health system for all individuals. We celebrate diversity and are committed to addressing healthcare disparities affecting marginalized communities. OptumCare is proud to be an Equal Employment Opportunity employer, ensuring all qualified applicants are considered without regard to race, national origin, religion, age, gender, or any other protected status. Prepare for a drug-free workplace; candidates must pass a drug test prior to commencing employment.