Optum
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a leading global organization dedicated to improving health outcomes through innovative care and technology. By joining our team, you'll make a real difference in the lives of millions, helping people access the care, pharmacy benefits, and resources they need to thrive. We foster a culture of inclusion, provide ample career development opportunities, and offer comprehensive benefits. Join us in our mission of
Caring. Connecting. Growing together. The
Patient Access Representative
plays a crucial role in delivering patient-centered service within a clinical or front office environment. You will handle a variety of administrative tasks essential to patient care, such as greeting and checking in patients, answering phone calls, processing payments, and managing paperwork in a dynamic, customer-focused clinical setting. Key Responsibilities: Provide direct communication with patients and families to complete the registration process, including collecting demographics and verifying insurance. Utilize computer systems for real-time patient data entry to ensure accuracy and completeness. Gather clinical information and manage referrals, pre-certifications, and authorizations according to insurance requirements. Verify insurance coverage and benefits while creating price estimates and conducting reverifications when necessary. Collect patient co-pays and discuss their financial obligations in a compassionate manner. Identify outstanding balances from previous visits and make efforts to collect amounts due. Gather data from patients to schedule appointments for services before the hospital discharge. Respond empathetically to inquiries from patients and caregivers regarding routine and sensitive topics. Generate, review, and analyze patient data reports, following up on discrepancies as needed. Why Choose UnitedHealth Group?
With us, you'll enjoy competitive pay, a comprehensive benefits package, performance rewards, and a management team dedicated to your success. Our offerings include: Paid Time Off that accrues from your first pay period, plus 8 Paid Holidays. Medical Plan options, including a Health Spending Account or a Health Saving Account. Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement for continued learning. Discounts for employees. An Employee Assistance Program for personal support. Employee Referral Bonus Program. Voluntary Benefits such as pet and legal insurance. You'll be rewarded for your performance and find clear pathways for success and roles you wish to pursue. Required Qualifications: High School Diploma/GED or higher. At least 1 year of customer service experience in a hospital, office, or customer support role. Must be at least 18 years of age. Preferred Qualifications: Familiarity with Microsoft Office products. Experience in hospital patient registration or medical settings. Knowledge of insurance reimbursement procedures and financial verification. Experience in managing and processing financial payments. Understanding of medical terminology and insurance policies. Ability to perform basic math for handling financial transactions. Essential Skills: Strong interpersonal, communication, and customer service skills. Physical Demands: Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and a phone/headset. *Important Note:* The sign-on bonus is only available to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible for this bonus. Compensation is influenced by various factors including, but not limited to, local labor market conditions, educational background, work experience, and certifications. The hourly pay for this role ranges from $16.00 to $27.69 based on full-time employment. We adhere to all applicable minimum wage laws. At UnitedHealth Group, our mission is to help individuals live healthier lives and optimize the health system for everyone. We believe every individual—regardless of race, gender, age, or income—deserves access to good health. We are dedicated to reducing barriers to health, especially those disproportionately faced by marginalized groups, and we strive for environmental sustainability while promoting equitable healthcare. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants are considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or any other characteristic protected by law. Note: UnitedHealth Group maintains a drug-free workplace. Candidates will need to pass a drug test prior to employment.
Caring. Connecting. Growing together. The
Patient Access Representative
plays a crucial role in delivering patient-centered service within a clinical or front office environment. You will handle a variety of administrative tasks essential to patient care, such as greeting and checking in patients, answering phone calls, processing payments, and managing paperwork in a dynamic, customer-focused clinical setting. Key Responsibilities: Provide direct communication with patients and families to complete the registration process, including collecting demographics and verifying insurance. Utilize computer systems for real-time patient data entry to ensure accuracy and completeness. Gather clinical information and manage referrals, pre-certifications, and authorizations according to insurance requirements. Verify insurance coverage and benefits while creating price estimates and conducting reverifications when necessary. Collect patient co-pays and discuss their financial obligations in a compassionate manner. Identify outstanding balances from previous visits and make efforts to collect amounts due. Gather data from patients to schedule appointments for services before the hospital discharge. Respond empathetically to inquiries from patients and caregivers regarding routine and sensitive topics. Generate, review, and analyze patient data reports, following up on discrepancies as needed. Why Choose UnitedHealth Group?
With us, you'll enjoy competitive pay, a comprehensive benefits package, performance rewards, and a management team dedicated to your success. Our offerings include: Paid Time Off that accrues from your first pay period, plus 8 Paid Holidays. Medical Plan options, including a Health Spending Account or a Health Saving Account. Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement for continued learning. Discounts for employees. An Employee Assistance Program for personal support. Employee Referral Bonus Program. Voluntary Benefits such as pet and legal insurance. You'll be rewarded for your performance and find clear pathways for success and roles you wish to pursue. Required Qualifications: High School Diploma/GED or higher. At least 1 year of customer service experience in a hospital, office, or customer support role. Must be at least 18 years of age. Preferred Qualifications: Familiarity with Microsoft Office products. Experience in hospital patient registration or medical settings. Knowledge of insurance reimbursement procedures and financial verification. Experience in managing and processing financial payments. Understanding of medical terminology and insurance policies. Ability to perform basic math for handling financial transactions. Essential Skills: Strong interpersonal, communication, and customer service skills. Physical Demands: Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and a phone/headset. *Important Note:* The sign-on bonus is only available to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible for this bonus. Compensation is influenced by various factors including, but not limited to, local labor market conditions, educational background, work experience, and certifications. The hourly pay for this role ranges from $16.00 to $27.69 based on full-time employment. We adhere to all applicable minimum wage laws. At UnitedHealth Group, our mission is to help individuals live healthier lives and optimize the health system for everyone. We believe every individual—regardless of race, gender, age, or income—deserves access to good health. We are dedicated to reducing barriers to health, especially those disproportionately faced by marginalized groups, and we strive for environmental sustainability while promoting equitable healthcare. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants are considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or any other characteristic protected by law. Note: UnitedHealth Group maintains a drug-free workplace. Candidates will need to pass a drug test prior to employment.