University of Miami Miller School of Medicine
OPO Aftercare Support Coordinator
University of Miami Miller School of Medicine, Miami, Florida, us, 33222
Overview
The Life Alliance Organ Recovery Agency (LAORA) is seeking a full-time
OPO Aftercare Support Coordinator
to support bereavement programs at the University of Miami Miller School of Medicine. This role is responsible for researching, developing and implementing a bereavement program that provides emotional support, practical information resources, guidance and follow-up to families who have experienced a death and have opted to donate organs and/or tissue.
Core Responsibilities
Facilitate communications between donor families and transplant recipients.
Coordinate donor family local events such as the Donor Medal Recognition Ceremony, Donor Family Picnic and Donor Family Retreat.
Assist Managers of Organ Procurement in creating and developing bereavement materials and departmental publications, including copy and design for items such as Journeys Newsletter, event invitations/programs, and a bereavement journal.
Conduct follow-up communications with donor families via telephone, letters, and mailings to provide brief grief counseling and refer to community organizations.
Research and provide general recipient updates when requested by donor families.
Facilitate exchange of correspondence between donor families and donor recipients in accordance with established policies and procedures (document initial follow-up, six-month follow-up and general inquiries).
Obtain and scan donor and recipient pictures and quotes for educational initiatives and donor family events, ensuring all pictures and quotes are authorized with completed release forms.
Coordinate donor family special projects such as the Gift of Life Quilt and Donor Memorials (e.g., Trees of Life).
Coordinate donor family participation in national events such as the National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant Games.
Assist the Community Services Manager with social media initiatives (Facebook, Twitter) to share Donor Family Programs activity information and raise awareness of the organization's efforts.
Develop and maintain effective relationships with donor family and volunteer-based foundations/organizations (e.g., South Florida Transplant Alliance, Organ Donor Awareness Foundation) and participate in events to increase donation awareness and/or raise funds for Donor Family Services.
Maintain a log of activities (including format, venue, audience, contact information, date and time) and provide monthly reports/time logs to the Clinical Program Manager.
Comply with all consent and grief/bereavement training opportunities as indicated or required by LAORA performance metrics and/or continuous improvement opportunities.
Assist in the development of hospital education programs to Pastoral Care and Social Work/Case Management departments at hospitals within the service area, and conduct in-services.
Provide real-time clinical education to nursing, medical and other departments on a needs basis during donor cases (e.g., clinical triggers, approach strategy, consent process) as well as build working relationships with hospital staff to ensure successful outcomes.
Process donor family event purchase orders and check requisitions.
Core Qualifications
High School Diploma plus appropriate experience or an Associate degree.
Minimum three years' work experience dealing with Donor Family Services is preferred; grief counseling experience will be considered.
Relevant combination of education and work experience will be considered.
Excellent communication skills.
Ability to deal with a wide range of donor families.
Excellent organizational skills.
Efficient in Microsoft Word, Excel, PowerPoint, Access and Outlook. Experience in Social Media Outreach is a plus.
Strong attention to detail.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth - University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status: Full time
Employee Type: Staff
Pay Grade: H6
#J-18808-Ljbffr
OPO Aftercare Support Coordinator
to support bereavement programs at the University of Miami Miller School of Medicine. This role is responsible for researching, developing and implementing a bereavement program that provides emotional support, practical information resources, guidance and follow-up to families who have experienced a death and have opted to donate organs and/or tissue.
Core Responsibilities
Facilitate communications between donor families and transplant recipients.
Coordinate donor family local events such as the Donor Medal Recognition Ceremony, Donor Family Picnic and Donor Family Retreat.
Assist Managers of Organ Procurement in creating and developing bereavement materials and departmental publications, including copy and design for items such as Journeys Newsletter, event invitations/programs, and a bereavement journal.
Conduct follow-up communications with donor families via telephone, letters, and mailings to provide brief grief counseling and refer to community organizations.
Research and provide general recipient updates when requested by donor families.
Facilitate exchange of correspondence between donor families and donor recipients in accordance with established policies and procedures (document initial follow-up, six-month follow-up and general inquiries).
Obtain and scan donor and recipient pictures and quotes for educational initiatives and donor family events, ensuring all pictures and quotes are authorized with completed release forms.
Coordinate donor family special projects such as the Gift of Life Quilt and Donor Memorials (e.g., Trees of Life).
Coordinate donor family participation in national events such as the National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant Games.
Assist the Community Services Manager with social media initiatives (Facebook, Twitter) to share Donor Family Programs activity information and raise awareness of the organization's efforts.
Develop and maintain effective relationships with donor family and volunteer-based foundations/organizations (e.g., South Florida Transplant Alliance, Organ Donor Awareness Foundation) and participate in events to increase donation awareness and/or raise funds for Donor Family Services.
Maintain a log of activities (including format, venue, audience, contact information, date and time) and provide monthly reports/time logs to the Clinical Program Manager.
Comply with all consent and grief/bereavement training opportunities as indicated or required by LAORA performance metrics and/or continuous improvement opportunities.
Assist in the development of hospital education programs to Pastoral Care and Social Work/Case Management departments at hospitals within the service area, and conduct in-services.
Provide real-time clinical education to nursing, medical and other departments on a needs basis during donor cases (e.g., clinical triggers, approach strategy, consent process) as well as build working relationships with hospital staff to ensure successful outcomes.
Process donor family event purchase orders and check requisitions.
Core Qualifications
High School Diploma plus appropriate experience or an Associate degree.
Minimum three years' work experience dealing with Donor Family Services is preferred; grief counseling experience will be considered.
Relevant combination of education and work experience will be considered.
Excellent communication skills.
Ability to deal with a wide range of donor families.
Excellent organizational skills.
Efficient in Microsoft Word, Excel, PowerPoint, Access and Outlook. Experience in Social Media Outreach is a plus.
Strong attention to detail.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth - University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status: Full time
Employee Type: Staff
Pay Grade: H6
#J-18808-Ljbffr