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Darcars

Customer Service / Call Center Representative

Darcars, Rockville, Maryland, us, 20849

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Overview DARCARS Automotive Group

is now hiring an

Customer Service / Call Center Representative

We’re looking for Call Center Agents to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!

What We’re Looking For

Excellent phone etiquette, and communication skills

A positive, patient, and active listener

Experience in a call center or customer service role (automotive experience is a plus!)

Ability to multitask and stay organized in a fast-paced environment

Basic computer skills

What We Offer

Comprehensive Benefits Plan including 401k

Employee discounts on vehicle purchases, parts and service repairs

A dynamic and supportive team and training environment

Opportunities for career growth within the company

What You’ll Do

Answer high volume of incoming service calls promptly and professionally

Schedule service appointments efficiently based on customer needs

Outbound Service appointment confirmations, reminders and campaign calls

Provide accurate information about services, pricing, wait times, and warranties

Assist customers with inquiries and ensure seamless service experience

Always maintain a friendly and professional demeanor

Apply today and drive your career forward!

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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