Krayden
Krayden Inc. USA HQ, WESTMINSTER, Colorado, United States of America
Job Description
Posted Thursday, January 23, 2025 at 9:00 AM About Us: Krayden Inc. is a leading technical distributor that partners with the industrys premier suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers.
Products that perform:
We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation. Knowledge that serves:
We provide technical knowledge & best-in-class customized support to engineers & buyers of CMs/OEMs. Service that delivers:
We have created a global distribution network to assist customers in delivering on their desired outcomes. Job Summary: The Customer Account Specialist is responsible for strategic national accounts, including customer order processing and tracking, issue resolution, and decision-making involved in meeting customer needs. This role identifies and executes solutions based on individual situations and communicates directly with customers via phone and email. The Core Customer Account Specialist is the primary internal contact for core customers and will manage customer satisfaction, expectations, complaints, and urgent orders. This position serves as a liaison between Sales, Shipping and Receiving, Inventory Specialist, Accounting, and the Customers. Additionally, this role is expected to identify opportunities to reduce costs, improve efficiency, quality, and maintain a team environment. Initial work schedule is onsite Mon Fri 8am to 5pm. Responsibilities & Requirements: Single Point-of-Contact for core customers. Ensure customer needs and expectations are met. Follow through with requests to completion. Build and maintain lasting relationships with customers through proactive communication via email or telephone. Partner with the sales team to achieve internal sales goals. Ensure orders and quotes are entered on time with exceptional accuracy, including accurate prices, terms, customer information, dates, item numbers, quantities, and shipping instructions. Resolve any order holds. Manage all aspects of the order cycle to ensure customer satisfaction and a hassle-free interface with customers. Execute orders through multiple channels (e.g., customer portal, EDI, fax, email, verbal). Authorize additional expedites and cost overrides when appropriate to ensure service delivery and customer satisfaction levels are maintained. Document and initiate the dispute resolution process as appropriate to ensure customer satisfaction. Engage sales where necessary using independent judgment. Present a positive image of Krayden, Inc. by maintaining procedures and demonstrating ownership, urgency, and responsiveness in assisting the internal sales team with service-related requests via telephone and email. Mentor other Core Account Specialists to elevate the skill level of the entire group. Assist with training Core Account Specialists on more complex/difficult issues, advanced customer service skills, procedural changes, and system applications. Actively participate in contributing skills and knowledge to drive solutions and results. Knowledge and compliance with all pertinent processes, policies, and standards, both departmental and company-wide, needed to perform primary responsibilities (e.g., AS/ISO, TCP, Export Control). Perform other duties as assigned. Qualifications: Associate's or Bachelor's Degree is a plus. 1+ year of Customer Service experience in a high email environment; Distribution or Manufacturing experience is a plus. Strong PC and computer software experience, including Microsoft Office Suite, ERP, and CRM. Excellent communication skills (verbal and written). Exceptional listening, collaboration, and problem-solving skills. Ability to work effectively in a fast-paced environment. Krayden offers a competitive employee-focused benefits package, which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan, tuition reimbursement & much more. Krayden Inc. is an Equal Opportunity Employer. ***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all-encompassing, and job responsibilities are subject to change in response to legitimate business needs or practices.*** Krayden Inc. USA HQ, WESTMINSTER, Colorado, United States of America #J-18808-Ljbffr
Posted Thursday, January 23, 2025 at 9:00 AM About Us: Krayden Inc. is a leading technical distributor that partners with the industrys premier suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers.
Products that perform:
We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation. Knowledge that serves:
We provide technical knowledge & best-in-class customized support to engineers & buyers of CMs/OEMs. Service that delivers:
We have created a global distribution network to assist customers in delivering on their desired outcomes. Job Summary: The Customer Account Specialist is responsible for strategic national accounts, including customer order processing and tracking, issue resolution, and decision-making involved in meeting customer needs. This role identifies and executes solutions based on individual situations and communicates directly with customers via phone and email. The Core Customer Account Specialist is the primary internal contact for core customers and will manage customer satisfaction, expectations, complaints, and urgent orders. This position serves as a liaison between Sales, Shipping and Receiving, Inventory Specialist, Accounting, and the Customers. Additionally, this role is expected to identify opportunities to reduce costs, improve efficiency, quality, and maintain a team environment. Initial work schedule is onsite Mon Fri 8am to 5pm. Responsibilities & Requirements: Single Point-of-Contact for core customers. Ensure customer needs and expectations are met. Follow through with requests to completion. Build and maintain lasting relationships with customers through proactive communication via email or telephone. Partner with the sales team to achieve internal sales goals. Ensure orders and quotes are entered on time with exceptional accuracy, including accurate prices, terms, customer information, dates, item numbers, quantities, and shipping instructions. Resolve any order holds. Manage all aspects of the order cycle to ensure customer satisfaction and a hassle-free interface with customers. Execute orders through multiple channels (e.g., customer portal, EDI, fax, email, verbal). Authorize additional expedites and cost overrides when appropriate to ensure service delivery and customer satisfaction levels are maintained. Document and initiate the dispute resolution process as appropriate to ensure customer satisfaction. Engage sales where necessary using independent judgment. Present a positive image of Krayden, Inc. by maintaining procedures and demonstrating ownership, urgency, and responsiveness in assisting the internal sales team with service-related requests via telephone and email. Mentor other Core Account Specialists to elevate the skill level of the entire group. Assist with training Core Account Specialists on more complex/difficult issues, advanced customer service skills, procedural changes, and system applications. Actively participate in contributing skills and knowledge to drive solutions and results. Knowledge and compliance with all pertinent processes, policies, and standards, both departmental and company-wide, needed to perform primary responsibilities (e.g., AS/ISO, TCP, Export Control). Perform other duties as assigned. Qualifications: Associate's or Bachelor's Degree is a plus. 1+ year of Customer Service experience in a high email environment; Distribution or Manufacturing experience is a plus. Strong PC and computer software experience, including Microsoft Office Suite, ERP, and CRM. Excellent communication skills (verbal and written). Exceptional listening, collaboration, and problem-solving skills. Ability to work effectively in a fast-paced environment. Krayden offers a competitive employee-focused benefits package, which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan, tuition reimbursement & much more. Krayden Inc. is an Equal Opportunity Employer. ***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all-encompassing, and job responsibilities are subject to change in response to legitimate business needs or practices.*** Krayden Inc. USA HQ, WESTMINSTER, Colorado, United States of America #J-18808-Ljbffr