Audien Hearing
Director of Supply Chain & S&OP Implementation
Audien Hearing, Los Angeles, California, United States, 90079
Overview
Audien Hearing
is on a mission to make hearing affordable, accessible, and stigma-free for everyone. Proudly serving over 1 million customers, we lead the way in the over-the-counter (OTC) hearing aid industry by combining innovative technology with a direct-to-consumer model. Our team is passionate about building high-impact products that empower individuals to reconnect with the world around them—at a fraction of traditional hearing aid costs. Director of Supply Chain & S&OP Implementation Location:
Los Angeles, CA (Hybrid) Department:
Operations / Supply Chain Reports to:
VP of Operations About The Role We are seeking a results-driven
Director of Supply Chain & S&OP Implementation
to lead our demand planning, inventory strategy, and cross-functional supply chain processes. This leader will evolve scalable
S&OP frameworks , optimize retail and DTC operations, and drive systems integration to improve visibility and execution across global channels. The ideal candidate has a proven track record in
retail/wholesale and eCommerce environments , with deep expertise in S&OP, ERP/Planning systems, and inventory management. They will partner with leadership across Operations, Finance, Merchandising, and Product to build a disciplined, data-driven process that supports growth, profitability, inventory optimization and service excellence. Key Responsibilities
Lead the design and execution of the company’s Sales & Operations Planning (S&OP) process, aligning executive, finance, and operations teams. Drive inventory strategy across retail, wholesale, and DTC channels to optimize service levels, reduce excess/obsolete stock, and improve working capital efficiency. Implement and enhance ERP/Planning system integration and reporting dashboards to improve forecast accuracy, inventory visibility, and decision-making throughout our 3PL and channel partners. Partner with Product and Merchandising teams to integrate product lifecycle management (PLM) into demand and supply planning. Create SOPs and scalable best practices for supply chain execution. Manage strategic vendor and supplier relationships, ensuring compliance, performance, and cost optimization. Driving excellence in OTIF metrics across 3PL and internal warehouses. Develop and monitor KPIs (forecast accuracy, DIFOT, inventory turns, margin impact, markdown liability) to measure and improve planning effectiveness. Champion cross-functional collaboration with Finance, Sales, Marketing, and IT to ensure integrated material planning and timely execution of growth initiatives. Qualifications
10+ years of progressive supply chain, demand planning, or operations leadership experience in retail, wholesale, or DTC businesses. Demonstrated success leading S&OP/IBP implementations and improving forecasting accuracy at scale. Strong background in inventory optimization and procurement strategy, with measurable results in reducing excess stock and improving turns. Hands-on experience with ERP/Planning systems (Oracle, SAP, JDE, Anaplan, etc.) and advanced analytics/reporting tools (Tableau, Power BI). Proven ability to integrate systems and processes across multiple functions and regions. Excellent communication and leadership skills with experience managing and developing cross-functional teams. Bachelor’s degree in Business, Supply Chain, Engineering or related field required; Master’s degree or APICS/CPIM certification preferred.
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Audien Hearing
is on a mission to make hearing affordable, accessible, and stigma-free for everyone. Proudly serving over 1 million customers, we lead the way in the over-the-counter (OTC) hearing aid industry by combining innovative technology with a direct-to-consumer model. Our team is passionate about building high-impact products that empower individuals to reconnect with the world around them—at a fraction of traditional hearing aid costs. Director of Supply Chain & S&OP Implementation Location:
Los Angeles, CA (Hybrid) Department:
Operations / Supply Chain Reports to:
VP of Operations About The Role We are seeking a results-driven
Director of Supply Chain & S&OP Implementation
to lead our demand planning, inventory strategy, and cross-functional supply chain processes. This leader will evolve scalable
S&OP frameworks , optimize retail and DTC operations, and drive systems integration to improve visibility and execution across global channels. The ideal candidate has a proven track record in
retail/wholesale and eCommerce environments , with deep expertise in S&OP, ERP/Planning systems, and inventory management. They will partner with leadership across Operations, Finance, Merchandising, and Product to build a disciplined, data-driven process that supports growth, profitability, inventory optimization and service excellence. Key Responsibilities
Lead the design and execution of the company’s Sales & Operations Planning (S&OP) process, aligning executive, finance, and operations teams. Drive inventory strategy across retail, wholesale, and DTC channels to optimize service levels, reduce excess/obsolete stock, and improve working capital efficiency. Implement and enhance ERP/Planning system integration and reporting dashboards to improve forecast accuracy, inventory visibility, and decision-making throughout our 3PL and channel partners. Partner with Product and Merchandising teams to integrate product lifecycle management (PLM) into demand and supply planning. Create SOPs and scalable best practices for supply chain execution. Manage strategic vendor and supplier relationships, ensuring compliance, performance, and cost optimization. Driving excellence in OTIF metrics across 3PL and internal warehouses. Develop and monitor KPIs (forecast accuracy, DIFOT, inventory turns, margin impact, markdown liability) to measure and improve planning effectiveness. Champion cross-functional collaboration with Finance, Sales, Marketing, and IT to ensure integrated material planning and timely execution of growth initiatives. Qualifications
10+ years of progressive supply chain, demand planning, or operations leadership experience in retail, wholesale, or DTC businesses. Demonstrated success leading S&OP/IBP implementations and improving forecasting accuracy at scale. Strong background in inventory optimization and procurement strategy, with measurable results in reducing excess stock and improving turns. Hands-on experience with ERP/Planning systems (Oracle, SAP, JDE, Anaplan, etc.) and advanced analytics/reporting tools (Tableau, Power BI). Proven ability to integrate systems and processes across multiple functions and regions. Excellent communication and leadership skills with experience managing and developing cross-functional teams. Bachelor’s degree in Business, Supply Chain, Engineering or related field required; Master’s degree or APICS/CPIM certification preferred.
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