PetSmart Charities
Assistant Store Manager - Customer Experience
PetSmart Charities, San Mateo, California, United States, 94409
Assistant Store Manager - Customer Experience
PetSmart Charities – Assistant Store Manager - Customer Experience We are seeking an Assistant Store Manager - Customer Experience to join PetSmart Charities. This role focuses on leadership of the store team and the pet parent experience, upholding PetSmart’s values and delivering exceptional service.
Job Description PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Assistant Store Manager Customer Experience. About Life at PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love, staying united together, and celebrating associates as their authentic selves. Benefits include paid weekly, full-time hours, associate discounts and comprehensive benefits.
Location: San Mateo, California
Role/Function: Retail Store Manager
Salary: $29.74-$46.70 per hour
Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role provides exemplary leadership for the store by driving the pet parent experience through culture and strategy, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks, and financial outcomes.
Essential Responsibilities People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Addresses and administers associate complaints and grievances.
Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Communicates company information and priorities to associates to ensure alignment and delivery on expectations.
Delegates and validates completion of daily tasks including engagement activities.
Recognizes and celebrates associates driving overall engagement.
Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person, or online, and responds to general and escalated pet parent concerns.
Assists with reservations in hotels, salons, and training.
Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Oversees store events and marketing (adoptions, hotel, salon, etc.).
Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to uphold brand promise.
Business Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets such as sales and shrink.
Manages expenses such as labor and supplies and other relevant store metrics.
Leverages home office partners to submit and follow up on store-related work orders and purchase card allocation.
Works with services associates on productivity and scheduling to grow the business and achieve company goals.
Qualifications
3-5 years of retail leadership or experience in a customer-focused environment.
Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.
Supervisory Responsibility
Typically oversees one to six lead associates and ten to seventy non-leader associates, following PetSmart policies and procedures.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, write, etc. Specific vision abilities required; reasonable accommodations available.
Lift up to 50 pounds frequently; may lift more than 100 pounds with assistance.
Occasional exposure to moving mechanical parts, pet hair, and live animals; moderate noise with occasional higher noise levels.
Do What You Love Join us for a chance to make a meaningful impact every day. We celebrate diversity and the unique perspectives of our 50,000 associates. Apply now.
This job summary describes the general nature and level of work; actual duties and responsibilities may vary. Pay will be based on relevant experience, training, skills, and store location. This position is hourly and eligible for benefits as described at https://benefits.petsmart.com/us/.
Equal Opportunity Employer PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (where legally required).
For applicants in Waterloo, San Francisco, or Los Angeles: we consider qualified applicants with arrest and conviction records in accordance with local ordinances and laws.
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PetSmart Charities – Assistant Store Manager - Customer Experience We are seeking an Assistant Store Manager - Customer Experience to join PetSmart Charities. This role focuses on leadership of the store team and the pet parent experience, upholding PetSmart’s values and delivering exceptional service.
Job Description PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Assistant Store Manager Customer Experience. About Life at PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love, staying united together, and celebrating associates as their authentic selves. Benefits include paid weekly, full-time hours, associate discounts and comprehensive benefits.
Location: San Mateo, California
Role/Function: Retail Store Manager
Salary: $29.74-$46.70 per hour
Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role provides exemplary leadership for the store by driving the pet parent experience through culture and strategy, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks, and financial outcomes.
Essential Responsibilities People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Addresses and administers associate complaints and grievances.
Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Communicates company information and priorities to associates to ensure alignment and delivery on expectations.
Delegates and validates completion of daily tasks including engagement activities.
Recognizes and celebrates associates driving overall engagement.
Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person, or online, and responds to general and escalated pet parent concerns.
Assists with reservations in hotels, salons, and training.
Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Oversees store events and marketing (adoptions, hotel, salon, etc.).
Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to uphold brand promise.
Business Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets such as sales and shrink.
Manages expenses such as labor and supplies and other relevant store metrics.
Leverages home office partners to submit and follow up on store-related work orders and purchase card allocation.
Works with services associates on productivity and scheduling to grow the business and achieve company goals.
Qualifications
3-5 years of retail leadership or experience in a customer-focused environment.
Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.
Supervisory Responsibility
Typically oversees one to six lead associates and ten to seventy non-leader associates, following PetSmart policies and procedures.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, write, etc. Specific vision abilities required; reasonable accommodations available.
Lift up to 50 pounds frequently; may lift more than 100 pounds with assistance.
Occasional exposure to moving mechanical parts, pet hair, and live animals; moderate noise with occasional higher noise levels.
Do What You Love Join us for a chance to make a meaningful impact every day. We celebrate diversity and the unique perspectives of our 50,000 associates. Apply now.
This job summary describes the general nature and level of work; actual duties and responsibilities may vary. Pay will be based on relevant experience, training, skills, and store location. This position is hourly and eligible for benefits as described at https://benefits.petsmart.com/us/.
Equal Opportunity Employer PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (where legally required).
For applicants in Waterloo, San Francisco, or Los Angeles: we consider qualified applicants with arrest and conviction records in accordance with local ordinances and laws.
#J-18808-Ljbffr