PetSmart Charities
PetsHotel Manager – PetSmart Charities
PetSmart does Anything for Pets and Everything for You. Join our team as a PetsHotel Manager to lead the safety of people and pets and the pet parent experience within the hotel, while upholding the store’s vision, mission, values, and strategy. Location
Springfield, Virginia Glendale, Arizona Phoenix, Arizona Job Type
Full-time Job Description
PetsHotel Manager About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp follow established policies; declines reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets needing medication; may provide medicine based on procedures. Takes immediate action and reports when a sick/injured pet is identified; transports to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Manages pet parent experience and outcomes via telephone, in person, or online; responds to concerns. Supports opening and closing procedures to uphold our brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment by ensuring compliance with policies and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Provides safety incident support and monthly hotel safety reporting/standards. Ensures maintenance on PetsHotel equipment and investigates system problems to minimize risk of failures. Reviews pet parent service surveys and collaborates with the Experience Leader to take immediate action when needed. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities per PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; stooping, kneeling, crouching; depth perception. Reasonable accommodations available. Lift up to 50 pounds frequently and up to 100 pounds occasionally with team lifts. Exposure to moving parts, pet hair, and live animals; moderate to high noise levels at times. Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish or celebrating a pet’s birthday, you’ll create moments that matter. We cherish diversity and the perspectives of our 50,000 associates, united by a passion for pets. Apply now. This job summary describes the general nature and level of work; not all duties are included. The actual job description will be provided if hired. Pay varies by experience and location. PetSmart pays at least local minimum wage where applicable. This position is eligible for benefits as described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (except where required by law). For some locations, fair chance ordinances may apply. Similar Jobs PetsHotel Manager – Glendale, AZ PetsHotel Manager – Phoenix, AZ
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PetSmart does Anything for Pets and Everything for You. Join our team as a PetsHotel Manager to lead the safety of people and pets and the pet parent experience within the hotel, while upholding the store’s vision, mission, values, and strategy. Location
Springfield, Virginia Glendale, Arizona Phoenix, Arizona Job Type
Full-time Job Description
PetsHotel Manager About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp follow established policies; declines reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets needing medication; may provide medicine based on procedures. Takes immediate action and reports when a sick/injured pet is identified; transports to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Manages pet parent experience and outcomes via telephone, in person, or online; responds to concerns. Supports opening and closing procedures to uphold our brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment by ensuring compliance with policies and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Provides safety incident support and monthly hotel safety reporting/standards. Ensures maintenance on PetsHotel equipment and investigates system problems to minimize risk of failures. Reviews pet parent service surveys and collaborates with the Experience Leader to take immediate action when needed. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities per PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; stooping, kneeling, crouching; depth perception. Reasonable accommodations available. Lift up to 50 pounds frequently and up to 100 pounds occasionally with team lifts. Exposure to moving parts, pet hair, and live animals; moderate to high noise levels at times. Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish or celebrating a pet’s birthday, you’ll create moments that matter. We cherish diversity and the perspectives of our 50,000 associates, united by a passion for pets. Apply now. This job summary describes the general nature and level of work; not all duties are included. The actual job description will be provided if hired. Pay varies by experience and location. PetSmart pays at least local minimum wage where applicable. This position is eligible for benefits as described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (except where required by law). For some locations, fair chance ordinances may apply. Similar Jobs PetsHotel Manager – Glendale, AZ PetsHotel Manager – Phoenix, AZ
#J-18808-Ljbffr