PetSmart Charities
Overview
PetsHotel Manager at PetSmart Charities – Raleigh, North Carolina. Salary range: $15.79-$26.00 per hour. About PetSmart
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love, a lesson we learn from our pets, and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Job Description
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the hotel’s daily business. Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role is expected to provide leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp are within established policies and procedures; declines reservations when necessary. Responsible for the check-in process for all guests, ensures paperwork is complete and accurate, and obtains health and medication information. Ensures medication procedures are followed for pets requiring medication while in care; may provide medicine to pets based on procedures. Responsible for taking immediate action and reporting when a sick/injured pet is identified; transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Responsible for the pet parent experience and outcomes conducted over the telephone, in person, or online; responds to pet parent concerns. Shared responsibility with store opening and closing procedures to uphold our brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for safety incident support and follow up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel regularly to ensure proper functioning; investigates and resolves system problems to minimize risk of failures. Reviews pet parent service surveys and partners with the Experience Leader to align on and take immediate action when necessary. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates; carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb a ladder, and use hands to handle; occasional lifting up to 50 pounds regularly and more than 100 pounds with team lift. May be exposed to moving mechanical parts, pet hair, and a moderate to high noise level; exposure to live animals is common. Reasonable accommodations available. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (where required by local or state law). For certain locations, fair chance ordinances may apply as required by law. This job description is intended to describe the general nature and level of work; it is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. The pay rate will be based on experience, training, skills or knowledge and store location; PetSmart will not pay less than local minimum wage. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.
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PetsHotel Manager at PetSmart Charities – Raleigh, North Carolina. Salary range: $15.79-$26.00 per hour. About PetSmart
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love, a lesson we learn from our pets, and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Job Description
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the hotel’s daily business. Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role is expected to provide leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp are within established policies and procedures; declines reservations when necessary. Responsible for the check-in process for all guests, ensures paperwork is complete and accurate, and obtains health and medication information. Ensures medication procedures are followed for pets requiring medication while in care; may provide medicine to pets based on procedures. Responsible for taking immediate action and reporting when a sick/injured pet is identified; transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Responsible for the pet parent experience and outcomes conducted over the telephone, in person, or online; responds to pet parent concerns. Shared responsibility with store opening and closing procedures to uphold our brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for safety incident support and follow up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel regularly to ensure proper functioning; investigates and resolves system problems to minimize risk of failures. Reviews pet parent service surveys and partners with the Experience Leader to align on and take immediate action when necessary. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates; carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb a ladder, and use hands to handle; occasional lifting up to 50 pounds regularly and more than 100 pounds with team lift. May be exposed to moving mechanical parts, pet hair, and a moderate to high noise level; exposure to live animals is common. Reasonable accommodations available. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (where required by local or state law). For certain locations, fair chance ordinances may apply as required by law. This job description is intended to describe the general nature and level of work; it is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. The pay rate will be based on experience, training, skills or knowledge and store location; PetSmart will not pay less than local minimum wage. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.
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