Swatch Group
The Swatch Group is the world's number one manufacturer of finished watches. The Group includes brands such as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group operates a strong distribution and multi-brand retail network, including Tourbillon and Hour Passion boutiques. It is involved in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job Description Operational Support
Serve as the primary point of contact for technical and business support of all retail IT systems
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions
Identify and implement process improvements to reduce incident volume and resolution time
Coordinate and host regular business support meetings to address ongoing issues and enhancements
Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners. Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects
Configure, test, and validate retail solutions prior to store launches or major rollouts
Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes. Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements
Work closely with vendors to test, install, and validate POS and related system modifications
Align local POS requests with Global Core Template defined by Group Retail IT team
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams. Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support
Profile The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably.
Professional Requirements
Bachelor’s degree in Information Technology, Business or related field
Minimum of 5 years’ experience in retail application management and support
Hands-on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals)
Experience with Cegid Y2 strongly preferred
Proficiency with Microsoft Office Suite and Microsoft operating systems
Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams
Self-motivated, proactive, and able to work independently with strong reporting capabilities
Benefits Program
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
Location Miami, FL, United States
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Retail
Luxury Goods and Jewelry
Note: This refined description preserves the original content focus (responsibilities and qualifications) while removing duplications, extraneous formatting, and non-essential sections. It uses only allowed HTML tags and organizes content into clear, job-focused sections.
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Job Description Operational Support
Serve as the primary point of contact for technical and business support of all retail IT systems
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions
Identify and implement process improvements to reduce incident volume and resolution time
Coordinate and host regular business support meetings to address ongoing issues and enhancements
Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners. Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects
Configure, test, and validate retail solutions prior to store launches or major rollouts
Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes. Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements
Work closely with vendors to test, install, and validate POS and related system modifications
Align local POS requests with Global Core Template defined by Group Retail IT team
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams. Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support
Profile The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably.
Professional Requirements
Bachelor’s degree in Information Technology, Business or related field
Minimum of 5 years’ experience in retail application management and support
Hands-on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals)
Experience with Cegid Y2 strongly preferred
Proficiency with Microsoft Office Suite and Microsoft operating systems
Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams
Self-motivated, proactive, and able to work independently with strong reporting capabilities
Benefits Program
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
Location Miami, FL, United States
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Retail
Luxury Goods and Jewelry
Note: This refined description preserves the original content focus (responsibilities and qualifications) while removing duplications, extraneous formatting, and non-essential sections. It uses only allowed HTML tags and organizes content into clear, job-focused sections.
#J-18808-Ljbffr