Swatch Group
Operational Support
Serve as the primary point of contact for technical and business support of all retail IT systems. Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions. Identify and implement process improvements to reduce incident volume and resolution time. Coordinate and host regular business support meetings to address ongoing issues and enhancements. Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners. Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects. Configure, test, and validate retail solutions prior to store launches or major rollouts. Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes. Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements. Work closely with vendors to test, install, and validate POS and related system modifications. Align local POS requests with Global Core Template defined by Group Retail IT team. Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams. Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams. Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support. LI-Onsite Profile
The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably. Professional requirements
Bachelors degree in Information Technology, Business or related field. Minimum of 5 years experience in retail application management and support. Hands-on experience with retail IT systems and hardware (e.g., POS / Registers, Pin Pads, Peripherals). Experience with Cegid Y2 strongly preferred. Proficiency with Microsoft Office Suite and Microsoft operating systems. Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams. Self-motivated, proactive, and able to work independently with strong reporting capabilities. Benefits Program
We are happy to offer a competitive comprehensive benefits package that includes : Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution) Immediate participation in the (k) and % vested employer match after one year of employment 18 PTO days per year, 23 PTO after 5 years 7 days per year of extended paid time off for medical, parental and military leave Holiday pay Company paid life insurance and Long Term Disability Voluntary Flexible Spending Account, Short Term Disability, Accident / Hospital Indemnity insurance Employee product discount Internal transfer and growth potential $ Employee Referral Bonus program Contact
Suzete Truehaft Human Resources Manager Waterford Way Miami FL (Florida) United States Company address The Swatch Group (U.S.) Inc. Waterford Way Suite Miami, FL Share this job offer
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Serve as the primary point of contact for technical and business support of all retail IT systems. Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions. Identify and implement process improvements to reduce incident volume and resolution time. Coordinate and host regular business support meetings to address ongoing issues and enhancements. Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners. Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects. Configure, test, and validate retail solutions prior to store launches or major rollouts. Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes. Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements. Work closely with vendors to test, install, and validate POS and related system modifications. Align local POS requests with Global Core Template defined by Group Retail IT team. Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams. Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams. Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support. LI-Onsite Profile
The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably. Professional requirements
Bachelors degree in Information Technology, Business or related field. Minimum of 5 years experience in retail application management and support. Hands-on experience with retail IT systems and hardware (e.g., POS / Registers, Pin Pads, Peripherals). Experience with Cegid Y2 strongly preferred. Proficiency with Microsoft Office Suite and Microsoft operating systems. Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams. Self-motivated, proactive, and able to work independently with strong reporting capabilities. Benefits Program
We are happy to offer a competitive comprehensive benefits package that includes : Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution) Immediate participation in the (k) and % vested employer match after one year of employment 18 PTO days per year, 23 PTO after 5 years 7 days per year of extended paid time off for medical, parental and military leave Holiday pay Company paid life insurance and Long Term Disability Voluntary Flexible Spending Account, Short Term Disability, Accident / Hospital Indemnity insurance Employee product discount Internal transfer and growth potential $ Employee Referral Bonus program Contact
Suzete Truehaft Human Resources Manager Waterford Way Miami FL (Florida) United States Company address The Swatch Group (U.S.) Inc. Waterford Way Suite Miami, FL Share this job offer
#J-18808-Ljbffr