Monro Muffler/Brake
Overview
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,200 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united TEAM, sharing a mission to bring our guests the highest quality tire and auto service in the industry. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others as much as you like working on cars, enjoy being part of a team, solving problems, and building guest relationships, we have a destination for you at Monro. Destination Monro - Your Career is Here! About the Role
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers by promoting products and services to guests and maintaining a high-quality guest experience. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management, including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services and repairs. Achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistently follow safety standards. Maintain technical knowledge and complete all Monro University training modules. Operate, utilize, and maintain equipment safely in accordance with Monro and manufacturer guidelines. Perform other duties as assigned and required. Profile Summary
Guest and team-focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills for calculations related to discounts, interest, and percentages. Proactive with proficiency in multi-tasking in a fast-paced environment. Ability to mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail or sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communication skills with teammates and guests. Complete all Monro required training within guidelines and timing provided. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with moderate noise, exposure to chemicals, odors, dirt, and dust. Physical requirements include lifting up to 50 lbs, standing, walking, and frequent movement including reaching, squatting, bending, and kneeling. Flexibility in hours, including evenings, weekends, and holidays, is required. Work flexible hours, days, evenings, weekends, and holidays. Lift and carry up to 50 lbs; frequent standing and walking. Frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, twisting. Benefits
Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct deposit Employee discounts Healthcare, Vision, and Dental for full-time teammates Employee access perks Career advancement opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed. Monro, Inc. is an Equal Opportunity Employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Compensation: The yearly salary for this role is $55,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
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Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,200 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united TEAM, sharing a mission to bring our guests the highest quality tire and auto service in the industry. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others as much as you like working on cars, enjoy being part of a team, solving problems, and building guest relationships, we have a destination for you at Monro. Destination Monro - Your Career is Here! About the Role
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers by promoting products and services to guests and maintaining a high-quality guest experience. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management, including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services and repairs. Achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistently follow safety standards. Maintain technical knowledge and complete all Monro University training modules. Operate, utilize, and maintain equipment safely in accordance with Monro and manufacturer guidelines. Perform other duties as assigned and required. Profile Summary
Guest and team-focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills for calculations related to discounts, interest, and percentages. Proactive with proficiency in multi-tasking in a fast-paced environment. Ability to mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail or sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communication skills with teammates and guests. Complete all Monro required training within guidelines and timing provided. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with moderate noise, exposure to chemicals, odors, dirt, and dust. Physical requirements include lifting up to 50 lbs, standing, walking, and frequent movement including reaching, squatting, bending, and kneeling. Flexibility in hours, including evenings, weekends, and holidays, is required. Work flexible hours, days, evenings, weekends, and holidays. Lift and carry up to 50 lbs; frequent standing and walking. Frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, twisting. Benefits
Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct deposit Employee discounts Healthcare, Vision, and Dental for full-time teammates Employee access perks Career advancement opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed. Monro, Inc. is an Equal Opportunity Employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Compensation: The yearly salary for this role is $55,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
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