Cogent Analytics - LLC
Franchise Performance Director
Cogent Analytics - LLC, Charlotte, North Carolina, United States, 28245
Overview
Position Summary
The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team. Primary Duties and Responsibilities
Franchise Operations: Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue) Franchise Operations: Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets. Franchise Operations: Develop and enforce service delivery standards to reduce rework and increase first-time quality. Franchise Operations: Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system. Internal Operations & Administration: Manage day-to-day activities of their team, ensuring operational consistency and resource alignment. Internal Operations & Administration: Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives. Internal Operations & Administration: Ensure operational systems and software are properly implemented and used effectively. Outsourced IT & HR Oversight: Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained. Outsourced IT & HR Oversight: Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws. Cross-Functional & Strategic Leadership: Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans. Cross-Functional & Strategic Leadership: Lead operational planning for new franchisee launches and market expansion. Cross-Functional & Strategic Leadership: Identify and implement process and system enhancements to scale the business efficiency. Qualifications
Bachelor’s degree in business, operations, or related field (MBA Preferred) 8+ years of experience in a multi-unit operation, franchise experience preferred. Demonstrated success in driving unit-level growth and holding teams accountable to CRM driven sales activity. Experience managing business development staff or coaching sales organizations. Knowledge of job flow software, Restoration Manager preferred. Proven ability to manage outsourced vendors. High emotional intelligence, problem-solving ability, and leadership presence. Excellent communication and conflict resolution skills. $140,000 - $160,000 a year Base salary plus bonus structure
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Position Summary
The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team. Primary Duties and Responsibilities
Franchise Operations: Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue) Franchise Operations: Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets. Franchise Operations: Develop and enforce service delivery standards to reduce rework and increase first-time quality. Franchise Operations: Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system. Internal Operations & Administration: Manage day-to-day activities of their team, ensuring operational consistency and resource alignment. Internal Operations & Administration: Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives. Internal Operations & Administration: Ensure operational systems and software are properly implemented and used effectively. Outsourced IT & HR Oversight: Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained. Outsourced IT & HR Oversight: Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws. Cross-Functional & Strategic Leadership: Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans. Cross-Functional & Strategic Leadership: Lead operational planning for new franchisee launches and market expansion. Cross-Functional & Strategic Leadership: Identify and implement process and system enhancements to scale the business efficiency. Qualifications
Bachelor’s degree in business, operations, or related field (MBA Preferred) 8+ years of experience in a multi-unit operation, franchise experience preferred. Demonstrated success in driving unit-level growth and holding teams accountable to CRM driven sales activity. Experience managing business development staff or coaching sales organizations. Knowledge of job flow software, Restoration Manager preferred. Proven ability to manage outsourced vendors. High emotional intelligence, problem-solving ability, and leadership presence. Excellent communication and conflict resolution skills. $140,000 - $160,000 a year Base salary plus bonus structure
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