ProService Hawaii
Relations Specialist I - Seasonal/Temporary
ProService Hawaii, Honolulu, Hawaii, United States, 96814
Overview
Relations Specialist I - Seasonal/Temporary
(through December 31, 2025). This temporary seasonal position runs through December 31, 2025, and offers a unique opportunity to grow within a high-performance service team. Strong performance in this role may lead to consideration for a full-time, permanent opportunity at the end of the contract. You’ll be the first voice many employees hear when they reach out for help, delivering empathetic, accurate support on payroll, benefits, HR systems, and more.
What You’ll Do
Respond to a high volume of inbound employee calls with clarity and professionalism
Troubleshoot issues related to self-service tools, payroll, benefits, tax forms, and more
Accurately update employee records and assist with verification of employment
Use systems like HRP, UltiPro, Prism HR, HRP Cloud, iSolved, Salesforce, and Amazon Connect
Escalate unresolved issues to internal teams with thorough documentation and urgency
In This Role, You Will
Handle inbound calls with empathy, speed, and technical accuracy
Resolve issues related to payroll, benefits, HR systems, and related processes
Represent ProService Hawaii as the primary point of contact to thousands of employees
What You Bring You bring a people-first attitude, strong communication skills, and comfort working with HR systems and technology. You thrive in fast-paced environments where details matter and client satisfaction is everything. Your calm demeanor, problem-solving mindset, and desire to help others will set you up for success in this client-facing support role.
Qualifications Include
4+ years of experience in a customer-facing role, ideally in a high-volume call environment
Prior experience in HR support or familiarity with HRIS platforms is a plus
Strong verbal communication and problem-solving skills
Ability to absorb and apply technical information quickly ("quick study")
Proven ability to manage stress and stay composed under pressure
Why ProService Hawaii At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.
We Believe Great Work Happens When People Are Trusted, Supported, And Challenged To Grow. We’re Building a Workplace Where High Standards And a Strong Sense Of Purpose Go Hand-in-hand—and Where Your Contributions Directly Impact Hawaii’s Employers, Their Employees, And The Broader Communities We Serve.
A Culture That Means Something: Our Core Values guide how we work and support one another.
Trust and Autonomy: Manage responsibilities with clarity and independence, supported by a committed team.
Real Opportunities to Grow: Feedback, coaching, development programs, mentorship, and clear paths forward.
Flexibility with Accountability: Hybrid options for Hawaii-based employees; fully remote roles available for mainland employees willing to work Hawaii Standard Time.
Competitive Compensation and Benefits: Pay ranges from $17.31 to $23.80 per hour, full benefits, and well-being resources.
Seniority level
Entry level
Employment type
Temporary
Job function
Strategy/Planning and Information Technology
Industries
Human Resources Services
Referrals increase your chances of interviewing at ProService Hawaii. Get notified about new Specialist jobs in Honolulu, HI.
#J-18808-Ljbffr
Relations Specialist I - Seasonal/Temporary
(through December 31, 2025). This temporary seasonal position runs through December 31, 2025, and offers a unique opportunity to grow within a high-performance service team. Strong performance in this role may lead to consideration for a full-time, permanent opportunity at the end of the contract. You’ll be the first voice many employees hear when they reach out for help, delivering empathetic, accurate support on payroll, benefits, HR systems, and more.
What You’ll Do
Respond to a high volume of inbound employee calls with clarity and professionalism
Troubleshoot issues related to self-service tools, payroll, benefits, tax forms, and more
Accurately update employee records and assist with verification of employment
Use systems like HRP, UltiPro, Prism HR, HRP Cloud, iSolved, Salesforce, and Amazon Connect
Escalate unresolved issues to internal teams with thorough documentation and urgency
In This Role, You Will
Handle inbound calls with empathy, speed, and technical accuracy
Resolve issues related to payroll, benefits, HR systems, and related processes
Represent ProService Hawaii as the primary point of contact to thousands of employees
What You Bring You bring a people-first attitude, strong communication skills, and comfort working with HR systems and technology. You thrive in fast-paced environments where details matter and client satisfaction is everything. Your calm demeanor, problem-solving mindset, and desire to help others will set you up for success in this client-facing support role.
Qualifications Include
4+ years of experience in a customer-facing role, ideally in a high-volume call environment
Prior experience in HR support or familiarity with HRIS platforms is a plus
Strong verbal communication and problem-solving skills
Ability to absorb and apply technical information quickly ("quick study")
Proven ability to manage stress and stay composed under pressure
Why ProService Hawaii At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.
We Believe Great Work Happens When People Are Trusted, Supported, And Challenged To Grow. We’re Building a Workplace Where High Standards And a Strong Sense Of Purpose Go Hand-in-hand—and Where Your Contributions Directly Impact Hawaii’s Employers, Their Employees, And The Broader Communities We Serve.
A Culture That Means Something: Our Core Values guide how we work and support one another.
Trust and Autonomy: Manage responsibilities with clarity and independence, supported by a committed team.
Real Opportunities to Grow: Feedback, coaching, development programs, mentorship, and clear paths forward.
Flexibility with Accountability: Hybrid options for Hawaii-based employees; fully remote roles available for mainland employees willing to work Hawaii Standard Time.
Competitive Compensation and Benefits: Pay ranges from $17.31 to $23.80 per hour, full benefits, and well-being resources.
Seniority level
Entry level
Employment type
Temporary
Job function
Strategy/Planning and Information Technology
Industries
Human Resources Services
Referrals increase your chances of interviewing at ProService Hawaii. Get notified about new Specialist jobs in Honolulu, HI.
#J-18808-Ljbffr