ProService Hawaii
Relations Specialist II - Temporary/Seasonal
ProService Hawaii, Honolulu, Hawaii, United States, 96814
Relations Specialist II - Temporary/Seasonal
We’re looking for a client-first, detail-savvy professional to join our Support team as a Relations Specialist II in a temporary seasonal capacity through December 31, 2025. Top-performing employees may be considered for full-time, permanent placement at the end of the contract period. What You’ll Do
Serve as the frontline contact for client inquiries, resolving issues quickly and professionally Log and track interactions in our case management system (e.g., Salesforce), ensuring SLA compliance Proactively spot and escalate recurring service issues and trends Partner cross-functionally to resolve complex client concerns and ensure seamless handoffs Deliver platform training and support knowledge-sharing efforts within the team What You Bring
You’re experienced in a client-facing environment where excellence, speed, and precision go hand in hand. You have a proven track record of resolving cases effectively, working across teams, and keeping the client’s experience at the center of your work. You’re tech-savvy, calm under pressure, and continuously looking for ways to improve how things get done. Qualifications Include
Experience resolving client inquiries in a fast-paced, high-volume environment Familiarity with case management tools like Salesforce or similar systems Demonstrated ability to meet tight SLAs and maintain high accuracy Clear, confident communicator—both written and verbal Proven success collaborating with teams to manage and resolve escalations Why ProService
At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other. We Believe Great Work Happens When People Are Trusted, Supported, And Challenged To Grow. We’re Building a Workplace Where High Standards And a Strong Sense Of Purpose Go Hand-in-hand—and Where Your Contributions Directly Impact Hawaii’s Employers, Their Employees, And The Broader Communities We Serve. A Culture That Means Something: Our Core Values guide how we work, decisions are made, and how we support one another. Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right. Real Opportunities to Grow: Access to feedback and coaching, development programs, mentorship, and clear paths forward. Flexibility with Accountability: For Hawaii-based employees, hybrid work options; for mainland employees, fully remote roles if aligned with Hawaii Standard Time. Competitive Compensation and Benefits: Pay range of $17.31 to $23.80 per hour, full benefits, and well-being resources.
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We’re looking for a client-first, detail-savvy professional to join our Support team as a Relations Specialist II in a temporary seasonal capacity through December 31, 2025. Top-performing employees may be considered for full-time, permanent placement at the end of the contract period. What You’ll Do
Serve as the frontline contact for client inquiries, resolving issues quickly and professionally Log and track interactions in our case management system (e.g., Salesforce), ensuring SLA compliance Proactively spot and escalate recurring service issues and trends Partner cross-functionally to resolve complex client concerns and ensure seamless handoffs Deliver platform training and support knowledge-sharing efforts within the team What You Bring
You’re experienced in a client-facing environment where excellence, speed, and precision go hand in hand. You have a proven track record of resolving cases effectively, working across teams, and keeping the client’s experience at the center of your work. You’re tech-savvy, calm under pressure, and continuously looking for ways to improve how things get done. Qualifications Include
Experience resolving client inquiries in a fast-paced, high-volume environment Familiarity with case management tools like Salesforce or similar systems Demonstrated ability to meet tight SLAs and maintain high accuracy Clear, confident communicator—both written and verbal Proven success collaborating with teams to manage and resolve escalations Why ProService
At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other. We Believe Great Work Happens When People Are Trusted, Supported, And Challenged To Grow. We’re Building a Workplace Where High Standards And a Strong Sense Of Purpose Go Hand-in-hand—and Where Your Contributions Directly Impact Hawaii’s Employers, Their Employees, And The Broader Communities We Serve. A Culture That Means Something: Our Core Values guide how we work, decisions are made, and how we support one another. Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right. Real Opportunities to Grow: Access to feedback and coaching, development programs, mentorship, and clear paths forward. Flexibility with Accountability: For Hawaii-based employees, hybrid work options; for mainland employees, fully remote roles if aligned with Hawaii Standard Time. Competitive Compensation and Benefits: Pay range of $17.31 to $23.80 per hour, full benefits, and well-being resources.
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