Starbucks
technical product manager, principal- ST, Seattle, WA
Starbucks, Seattle, Washington, us, 98127
Overview
Technical Product Manager, Principal - ST, Seattle, WA. This position contributes to Starbucks’ success by leading the technical roadmap and implementation strategy for Coffeehouse/Retail Ordering across North American Company Operated and Licensed Stores. The Principal Technical Product Manager (TPM) will own a portfolio of services and applications foundational to the Customer and Green Apron Partner Experience, including order capture (pricing and tax), payment integration and processing, gift card and loyalty integration, rules management (e.g., discounts and promotions), and transaction posting and cash management. The role partners closely with Digital Product Management to translate business priorities into technical solutions. The Principal TPM will lead Technical Product Managers across Coffeehouse/Retail Ordering and define and maintain the initiatives-level roadmap, ensuring alignment across engineering teams and business stakeholders. Responsibilities
Own the technical roadmap and implementation approach for Coffeehouse/Retail Ordering services, ensuring alignment with business strategy, enterprise architecture, and store operations. Lead and mentor Technical Product Managers supporting ordering capabilities, driving consistency in product practices and delivery. Define and maintain the initiatives-level roadmap across Coffeehouse/Retail Ordering, ensuring visibility, alignment, and prioritization across engineering and business teams. Partner with Product Management to translate business problems into technical solutions, defining functional and non-functional requirements. Ensure ordering services support transformation initiatives such as Next Gen Point of Sale, migration of operating systems to Linux and containerization, edge computing, and cloud-to-store sync. Cross-Functional Leadership & Communication
Collaborate with engineering teams across Coffeehouse/Retail Technology and Digital Technology to drive cohesive delivery of ordering capabilities. Partner with business stakeholders in Coffeehouse/Retail Operations, Finance, and Customer Technology to meet operational and financial goals. Influence and negotiate across Starbucks Technology and external partners to resolve dependencies and drive alignment. Present solution options and tradeoffs clearly to support decision-making. Analysis & KPIs
Use data analysis to inform prioritization, validate hypotheses, and drive continuous improvement. Define Objectives and Key Results (OKRs) and KPIs to inform prioritization and roadmaps. Product Planning & Delivery
Lead initiative-level backlog refinement, feature sizing, and delivery planning across cross-functional engineering teams. Practice iterative, agile development and drive improvements to product lifecycle processes. Ensure readiness for scale, including peak periods and international expansion. Qualifications
Basic
Bachelor’s degree or equivalent experience in a related field. 10+ years of experience in product management or technical leadership roles in high-scale transactional systems. 5+ years working directly with engineering teams to deliver customer-facing features. Hands-on experience developing roadmaps, writing user stories, refining backlogs, and managing delivery in a fast-paced environment. Strong analytical skills and experience with product metrics and performance optimization. Experience with API-first platforms, distributed systems, and cloud-native architectures. Preferred
MBA or advanced technical degree. Experience in retail, QSR, or e-commerce domains. Prior leadership of complex enterprise-wide product initiatives. Deep subject matter expertise in ordering, payments, or POS systems. Demonstrated ability to influence and gain support from key stakeholders. Benefits & Employment Details
As a Starbucks partner, you and your family will have access to medical, dental, vision, life insurance, and other voluntary benefits. Additional benefits include disability coverage, paid parental leave, vacation and holidays, and access to a 401(k) plan with employer match, stock programs, and educational opportunities. Starbucks provides resources for tuition coverage through the Starbucks College Achievement Plan, student loan management, and other programs. Starbucks complies with applicable laws regarding employee leave and accommodations for disabilities. Details are provided at starbucksbenefits.com. For candidates residing in the greater Seattle area, Starbucks offers a hybrid workplace with remote work up to 1 day per week. Equity & Compliance Statements
Starbucks is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law. Starbucks will comply with applicable discrimination laws and provide reasonable accommodations for applicants with disabilities. For accommodations, contact applicantaccommodation or 1(888) 611-2258. This posting includes standard job descriptions and notices contained in Starbucks policies. Note
This description reflects responsibilities and qualifications and is subject to change. For more information about roles in the Seattle area, hybrid schedule options may apply.
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Technical Product Manager, Principal - ST, Seattle, WA. This position contributes to Starbucks’ success by leading the technical roadmap and implementation strategy for Coffeehouse/Retail Ordering across North American Company Operated and Licensed Stores. The Principal Technical Product Manager (TPM) will own a portfolio of services and applications foundational to the Customer and Green Apron Partner Experience, including order capture (pricing and tax), payment integration and processing, gift card and loyalty integration, rules management (e.g., discounts and promotions), and transaction posting and cash management. The role partners closely with Digital Product Management to translate business priorities into technical solutions. The Principal TPM will lead Technical Product Managers across Coffeehouse/Retail Ordering and define and maintain the initiatives-level roadmap, ensuring alignment across engineering teams and business stakeholders. Responsibilities
Own the technical roadmap and implementation approach for Coffeehouse/Retail Ordering services, ensuring alignment with business strategy, enterprise architecture, and store operations. Lead and mentor Technical Product Managers supporting ordering capabilities, driving consistency in product practices and delivery. Define and maintain the initiatives-level roadmap across Coffeehouse/Retail Ordering, ensuring visibility, alignment, and prioritization across engineering and business teams. Partner with Product Management to translate business problems into technical solutions, defining functional and non-functional requirements. Ensure ordering services support transformation initiatives such as Next Gen Point of Sale, migration of operating systems to Linux and containerization, edge computing, and cloud-to-store sync. Cross-Functional Leadership & Communication
Collaborate with engineering teams across Coffeehouse/Retail Technology and Digital Technology to drive cohesive delivery of ordering capabilities. Partner with business stakeholders in Coffeehouse/Retail Operations, Finance, and Customer Technology to meet operational and financial goals. Influence and negotiate across Starbucks Technology and external partners to resolve dependencies and drive alignment. Present solution options and tradeoffs clearly to support decision-making. Analysis & KPIs
Use data analysis to inform prioritization, validate hypotheses, and drive continuous improvement. Define Objectives and Key Results (OKRs) and KPIs to inform prioritization and roadmaps. Product Planning & Delivery
Lead initiative-level backlog refinement, feature sizing, and delivery planning across cross-functional engineering teams. Practice iterative, agile development and drive improvements to product lifecycle processes. Ensure readiness for scale, including peak periods and international expansion. Qualifications
Basic
Bachelor’s degree or equivalent experience in a related field. 10+ years of experience in product management or technical leadership roles in high-scale transactional systems. 5+ years working directly with engineering teams to deliver customer-facing features. Hands-on experience developing roadmaps, writing user stories, refining backlogs, and managing delivery in a fast-paced environment. Strong analytical skills and experience with product metrics and performance optimization. Experience with API-first platforms, distributed systems, and cloud-native architectures. Preferred
MBA or advanced technical degree. Experience in retail, QSR, or e-commerce domains. Prior leadership of complex enterprise-wide product initiatives. Deep subject matter expertise in ordering, payments, or POS systems. Demonstrated ability to influence and gain support from key stakeholders. Benefits & Employment Details
As a Starbucks partner, you and your family will have access to medical, dental, vision, life insurance, and other voluntary benefits. Additional benefits include disability coverage, paid parental leave, vacation and holidays, and access to a 401(k) plan with employer match, stock programs, and educational opportunities. Starbucks provides resources for tuition coverage through the Starbucks College Achievement Plan, student loan management, and other programs. Starbucks complies with applicable laws regarding employee leave and accommodations for disabilities. Details are provided at starbucksbenefits.com. For candidates residing in the greater Seattle area, Starbucks offers a hybrid workplace with remote work up to 1 day per week. Equity & Compliance Statements
Starbucks is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law. Starbucks will comply with applicable discrimination laws and provide reasonable accommodations for applicants with disabilities. For accommodations, contact applicantaccommodation or 1(888) 611-2258. This posting includes standard job descriptions and notices contained in Starbucks policies. Note
This description reflects responsibilities and qualifications and is subject to change. For more information about roles in the Seattle area, hybrid schedule options may apply.
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